FAQs
How will I receive communication?
Regular letters, monthly newsletters, updates on our site notice boards, phone calls and emails are only some of the methods that will be used.
Who do I contact on a day to day basis?
You will have a dedicated Resident Liaison Officer (RLO) who will be your first point of contact. There will also be a Site Manager for the works on site daily - we will provide contact details and numbers for both.
When will the scaffold be erected?
This will be communicated to you in advance to allow you to make any necessary arrangements.
How long will the scaffold take to erect?
This will vary from scheme to scheme, however regular updates will be provided by the site team and RLO.
How long will the works take?
This will vary from scheme to scheme, however regular updates will be provided by the site team and RLO. Regular newsletters will also be provided to keep you appraised of the works.
Will I be able to see out of the windows?
Yes, there will be a see-through netting put up around the scaffold which will allow light in. This netting is installed to prevent debris and dust escaping while work is carried out.
Will I have access to my balcony?
There will be a time when you may not be able to access your balcony, however you will be given adequate notice via the site team. We will endeavour to provide times and dates.
Will you need to access my home?
Yes, we may need access to your home if we need to isolate your boiler, this is for the safety of our operatives as we may be working around the flues.
Will you take up spaces in the car park?
We may need to take spaces within car park areas for the site setup installation. Where possible we will be respectful of disabled parking etc.
Will the works be noisy?
Yes, there are times when the works will be noisy, but we will make sure the works are only carried out after 8am and they will be concluded by 5pm.
In circumstances where this is not possible, we will advise you in advance to minimise disruption where possible.
Will the works be dirty?
Yes, unfortunately there will be dust, and there will be times where we recommend that you keep your windows closed.
Will the works interfere with my satellite dish?
It is possible that there may be some interference, we will do our utmost to manage this and ensure your services are maintained.
Will my satellite dish be removed?
Your dish may need to be relocated onto the scaffold temporarily until works are complete.
Will the building look different afterwards?
Yes, the building will be improved by the new cladding and have a different appearance.
Will we get a certificate to say the cladding is fire rated?
This is something you will need to discuss with Southern Housing. However, all works carried out will be done to regulations and certified, where required.
Will the works affect me working from home?
Apart from the works possibly being noisy during the day this shouldn't affect you working from home.
Will you be decorating around the bin stores?
This is something you will need to discuss with Southern Housing.
Will you be decorating the communal areas?
This is something you will need to discuss with Southern Housing.
How will water ingress be prevented when the cladding is removed?
The facade will be protected using fire rated monoflex once the existing facade system is stripped away.
Will there be any other aesthetic changes to the building facade?
Southern Housing may take the opportunity to address any minor repair issues, however, the focus of the works being undertaken by Equans is fire safety.