FAQs

We will provide regular updates on this microsite to update you on how the works are progressing as well as providing any instructional or safety information. Please keep an eye on our News Feed section.

You can contact us at glengall-road.uk@engie.com if you have any queries about the works.

Primary subcontractor, Oliver Connell & Son will also provide monthly update newsletters which will be uploaded to our Document Library on this site.

Your Resident Liaison Office r(RLO) is your first point of contact every step of the way and are here to help you during our working hours. Please do not hesitate to contact them at any point. 

Please find their contact details within the Contact Us section.

Please speak with your allocated RLO in the first instance. We encourage all communications whether it's face to face, email, text or a phone call. We will take your complaint seriously and conduct an investigation, we will then report our finding back to you. 

You can also find more information about reporting complaints on our Comments and Complaints page.

We are always happy to hear that you are happy. So please drop us a note, letter, email or text to your RLO (make sure to note your name and address). This is always appreciated. We also have a feedback sheet that allows you to praise us, please ask your RLO for a copy.

You can also find more information about reporting complaints on our Comments and Complaints page.

The construction works for the project began in January 2022, and are due to complete in July 2024.

The facilities management services are due to start in September 2024 and end after a 50 year period in approximately August 2074.

Some key dates include the following:

• Week 10: Progressive demolition of the existing structure completed
• Week 17: Piling phase underway with half the piles expected to be completed as well as 25% of the bearing piles
• Week 22: Works to the lower ground floor to be well underway with 50% of the transfer ground beams to be poured
• Week 35: Temporary site welfare moved to new location
• Week 45: Stair installation to the 3no. cores to be well underway
• Week 53: Level 1 completed, stair cores finished with stairs installed within and spiral stairs finished.
• Weeks 54-73: Pre-case concrete frame deliveries and installation to start. Panels arrive fully finished with cladding, brickwork and windows pre-installed.
• Week 98: Power and heating switched on
• Weeks 113-129: Structure is complete with all works contained internally, external works to take place between weeks 109-128.

For more specific timelines please keep an eye out in the News Feed section for regular updates or speak to your site team - visit the Contact Us section for contact details.

Our works will be carried out during our working hours which are Monday to Friday between 8am and 6pm, there is no scheduled weekend working. 

From time to time we may be required to work outside these hours, this will be with prior agreement of Southwark Council for tasks such a specialist plant movements. There may also be times where our works overrun due to unforeseen circumstances such as batching plant breakdown however we will work to do everything we can to avoid this.

Please note that works undertaken by individual contractors such as Oliver Connell & Son may differ.

We will be doing all we can to keep noise and disruption to a minimum, however due to the nature of the works there are likely to be periods of noise and/or dust.

We will keep you updated of when to expect these works.

EQUANS are the primary building contractor that will undertake the majority (or approved subcontractors appointed by EQUANS) of the construction works. 

We are also the Facilities Management and Lifecycle works provider. This will include: 

• Routine cleaning (housekeeping)
• Security (incl. CCTV)
• Out of hours reception
• Window cleaning
• Waste management
• Pest control
• Laundry services
• Grounds maintenance
• Student IT
• Building Engineering/Fabric

Oliver Connell & Sons Ltd are appointed as the primary subcontractor and are currently undertaking the demolition, piling, groundwork and RC podium frame works. 

Other subcontractors including FP McCann and Working Environments will be responsible for undertaking various elements of works. 

Offsite Solutions have been appointed to carry out the bathroom pod works.

The project will be constructed from pre-cast concrete panels after the 2nd floor podium slab level. These units will minimise disruption as they will arrive to side in full bays, fully clad with brickwork, windows fully integrated and glazed. 

Due to the nature of the build this will also alleviate any requirement for scaffolding.

Bathroom pods will arrive fully finished on the back of delivery vehicles. These will come protected against the weather and dropped into the student bedrooms. Once the next floor is constructed and services are installed around the pods they will be pushed into their final location. These will then be tested and connected to services ready for use.

We will be installing the following into student bedrooms:

• Smart CO2 sensor
• Smart lighting
• Window monitoring
• Wireless battery less leak detection
• Wireless temperature sensor
• Whole building BMS

• EQUANS staff will share the front of hours services with LSE staff
• LSE will provide reception services from 8am-8pm Monday to Friday, with EQUANS staff providing out of hours reception duties
• EQUANS staff will work under the LSE Code of Conduct as part of the integrated front of house team and EQUANS staff will receive the same training given to LSE to ensure customer experience is consistent
• All front of house staff will receive training on the CAFM systems to ensure students are able to log requests with either LSE or EQUANS staff
• Security and concierge staff will report student issues and risks to the LSE wardens and will support the wardens and LSE staff
• All EQUANS customer facing staff will be trained in first aid, wellbeing and mental health awareness

LSE will take responsibility for the following services:

• Reception duties during normal working hours (8am-8pm Mon-Fri)
• Marketing and allocation of students to rooms
• Student rent billing
• Debt management
• Tenancy agreement, which includes enforcement of penalties of antisocial behaviour, disciplinary issues and complaints management
• Pastoral care and student wellbeing
• Resident life and student events
• Student experience
• Students contents insurance

All vehicles will access and leave the site using Glengall Road to connect to the strategic highway network by either approaching and departing from the north via the A2 Old Kent Road or from the south via the A202 Peckham High Street, utilising the B215 Peckham Hill Street and Bird in Bush Road to access the southern end of Glengall Road.

When the on-site servicing yard is available and can still be accessed via the existing vehicular crossover, all construction vehicles will access the yard from Bianca Road via Glengall Road. Vehicles will then turn around on-site and exit back onto Bianca Road turning right towards Glengall Road and either head north our south towards the A2 or A202 - also see figure 4.1 below: 

When the pit lane is implemented, all construction vehicles will enter Bianca Road from Glengall Road before pulling into the gated pit lane located on the footway. When existing, construction vehicles will depart to the east to perform a loop to connect back to Glengall Road in forward gear via Haymerle Road and Latona Road - also see figure 4.2 below:

Pedestrians and cyclists will be provided with a separate access point from Glengall Road and Bianca Road throughout the construction period to separate personnel from vehicular access. This will lead to the site accommodation and on-site cycle parking and will not be shared with any construction vehicle access - also see 'pedestrian diversion' below:

A hoarding perimeter around the site will also be provided to protect the general public from construction activity. Furthermore, the pit lane in association with traffic marshals will segregate construction traffic from pedestrians.