FAQs

Your Resident Liaison Officer (RLO) is your first point of contact every step of the way and are here to help you during our working hours. Please do not hesitate to contact them at any point. 

Please find their contact details within the Contact Us section.

Please speak with your allocated RLO in the first instance. We encourage all communications whether it's face to face, email, text or a phone call. We will take your complaint seriously and conduct an investigation, we will then report our finding back to you. 

You can also find more information about reporting complaints on our Comments and Complaints page.

We are always happy to hear that you are happy. So please drop us a note, letter, email or text to your RLO (make sure to note your name and address). This is always appreciated. We also have a feedback sheet that allows you to praise us, please ask your RLO for a copy.

You can also find more information about reporting complaints on our Comments and Complaints page.

The construction works for the project began in January 2022, and are due to complete in July 2024.

The facilities management services are due to start in September 2024 and end after a 50 year period in approximately August 2074.

Some key dates include the following:

• Week 10: Progressive demolition of the existing structure completed
• Week 17: Piling phase underway with half the piles expected to be completed as well as 25% of the bearing piles
• Week 22: Works to the lower ground floor to be well underway with 50% of the transfer ground beams to be poured
• Week 35: Temporary site welfare moved to new location
• Week 45: Stair installation to the 3no. cores to be well underway
• Week 53: Level 1 completed, stair cores finished with stairs installed within and spiral stairs finished.
• Weeks 54-73: Pre-case concrete frame deliveries and installation to start. Panels arrive fully finished with cladding, brickwork and windows pre-installed.
• Week 98: Power and heating switched on
• Weeks 113-129: Structure is complete with all works contained internally, external works to take place between weeks 109-128.

For more specific timelines please keep an eye out in the News Feed section for regular updates or speak to your site team - visit the Contact Us section for contact details.

Our works will be carried out during our working hours which are Monday to Friday between 8am and 5pm, there is no scheduled weekend working. 

From time to time we may be required to work outside these hours, this will be with prior agreement of The Guinness Partnership. There may also be times where our works overrun due to unforeseen circumstances however we will work to do everything we can to avoid this.

We will be doing all we can to keep noise, disruption and dust to a minimum. These levels are monitored continuously and measures are reviewed frequently. However due to the nature of the works there are likely to be periods of noise and/or dust.

We will keep you updated of when to expect these works.

We will provide regular updates on this microsite to update you on how the works are progressing as well as providing any instructional or safety information. Please keep an eye on our News Feed section.

You can contact your RLO if you have any queries about the works.

Peter Fitzpatrick, AM Group’s Resident Liaison Officer can be contacted at peter.fitzpatrick@the-amgroup.co.uk. Peter is happy to help with any questions or queries you may have about the new system, how it works, and what they need from you to complete the installation.

If customers feel the works are impacting them, they can request an Equality Impact Assessment from the Planned Works team at The Guinness Partnership by emailing plannedwork@iveaghhse@guinness.org.uk