FAQs

Q: What measures are EQUANS taking in line with government COVID-19 guidance?
EQUANS are adhering to all current government guidance regarding social distancing while undertaking works and have implemented a number of safety measures, procedures and processes (as mentioned above) to protect everyone’s wellbeing.

Q: What should I do if I become unwell after I’ve made an appointment with EQUANS?
If you become unwell after booking your appointment, inform us as soon as possible by calling your RLO. If we need to re-schedule your works we will let you know.

Q: What measures will EQUANS take before entering my property to carry out works?
When booking your appointment we will ask you a few questions regarding your health and wellbeing, this will determine if it’s safe for our operatives to enter your property. If you are vulnerable and/or shielding we will not enter and may need to re-schedule your works.

Q: Should I notify EQUANS if I’m vulnerable and/or shielding?
Yes, please inform us as soon as possible by calling your RLO Hayley on 07816 097 737 or alternatively email. We will not enter your property and will liaise with you to plan to undertake the works at a later date.