FAQs
- Removal of existing flat roof coverings, repairs to substrate and installation of new roof coverings
- New roof balustrade systems
- Remedial repairs and refurbishment of the structural concrete frame and balconies
- Application of specialist coatings to prolong the life span of the structural components
- Remedial repairs to external brick infill panels and replacement / installation of cavity wall ties where necessary
- Replacement of fenestration elements of the building envelope
- Replacement of lifts
- Replacement of dry risers
- Replacement of communal doors and screens
- Replacement of bin chute hatches
- Installation of new satellite and freeview systems
- New residential and commercial sprinkler systems
- New life safety generators
- Replacement communal lighting
- Alteration and fit out works to concierge suite
- De-commissioning of existing shunt duct ventilation systems
- Replacement of above ground drainage stacks
- Below ground drainage remedial works
- Replacement of entrance doors and screens
- Replacement of entrance intercom systems
- Balcony waterproofing and decking
- Replacement balcony handrails
- New residential kitchens, WCs and bathrooms
- Associated residential builders works, boxings, firestopping and finishes
- Boiler replacement
- New residential ventilation systems
- New gas knock off switches
- Residential electrical upgrades
- Replacement residential internal doorset
- Metal doorsets & Louvres
- Windows & infill panels
- Passive fire protection works
- Mechanical and electrical services installations
- Sprinkler installations
- Refurbishment of existing lift installations
Is there an 'out of hours' emergency contact number?
Yes, in the event of an emergency outside of our usual working hours please contact us using our out of hours emergency number on 07814 154 336.
Who can I contact with any issues I have throughout the works?
Your main point of contact will be your Resident Liaison Officer (RLO) and in some cases other members of the site team. Contact details can be found within the Contact Us section at the top of the homepage.
What works are taking place?
We have included the full scope of works below, however please note that works may differ between each property and/or block on this scheme.
For a definitive scope of works for your block or property please speak to your RLO.
Will all of the operatives speak English?
Yes, the majority of our operatives speak English. All operatives will have a foreman who speaks English.
If you have any problems communicating with an operative please direct any questions to your Equans Resident Liaison Officer, as that is what they are there for and they will be able to give you the correct information.
How long will the works take?
The main contract works are planned to start on site from 6th November 2023 with phased commencement for each block and phased completion as follows:
Markland House: Planned to start 6th November 2023 with an estimated completion of 8th November 2024
Frinstead House: Planned to start 11th March 2024 with an estimated completion of 7th March 2025
Dixon House: Planned to start 8th July 2024 with an estimated completion of 11th July 2025
Whitstable House: Planned to start 4th November 2024 with an estimated completion of 7th November 2025
For more specific timelines please keep an eye out in the News Feed section for regular updates or speak to your RLO.
What is an RLO?
An RLO or Resident Liaison Officer is a member of the Equans site team appointed to this scheme to act as the link between you and other members of the Equans site team.
They are your first point of contact every step of the way for any queries or concerns you have about the works and are here to help you during our working hours. Please do not hesitate to contact them at any point.
Please find the contact details for your appointed RLO within our Contact Us section.
Should I notify my home insurance company that building work is about to take place at my home?
How will I be able to identify Equans personnel?
All Equans personnel and operatives will be wearing numbered hi-visibility vests and carry Equans ID badges. Please remember to ask for the ID badge before letting anyone into your home - you can also contact your RLO if you doubt the identity of anyone trying to access your home.
How do I let you know if I am happy with everything that has been done?
We are always happy to hear that you're happy. So please drop us a note, letter, email or text to your RLO (make sure to note your name and address). This is always appreciated. We also have a feedback sheet that allows you to praise us, please ask your RLO for a copy.
Will the works be noisy?
We will be doing all we can to keep noise and disruption to a minimum, however due to the nature of the works there are likely to be periods of noise and/or dust.
We will keep you updated of when to expect these works and what measures we will be taking to minimise this where possible.
If you are unhappy about the level of noise caused by our works please report this to the RLO.
How will I be updated as the works progress?
Throughout the duration of this scheme we will provide regular updates on this microsite to update you on how the works are progressing as well as providing any instructional or safety information. Please keep an eye on our News Feed section.
Resident letters and newsletters may also be provided to keep you up-to date with our progress.
You can contact your RLO if you have any queries about the works.