Beyond Housing Kitchens & Bathrooms

Equans is working in partnership with your landlord, Beyond Housing, to fit and install a brand new kitchen or bathroom in your home. To make sure you can keep up to date with everything going on, and access any documents you've been given by your Customer Experience Liaison Officer (CELO), this web portal has been set up, which you can access any time.

On this site you'll find:

• Key contacts for the Equans & Beyond Housing team
• A copy of documents given to you by your CELO
• Video explainers of what to expect when we work in your kitchen or bathroom
• Handy links and energy saving tips
• A form to ask any questions
• Details of Community Engagement Events
• Latest news from site.

A guide to the works

We appreciate these works can be quite a lot to take in, and even with the guides and your induction with our CELO, it might not be easy to remember everything we told you. To help you see the process from start to finish, we've produced these handy videos explaining how we fit a new kitchen or a new bathroom in your home.

Kitchen Explainer

Bathroom Explainer

Always remember to check IDs!

To make sure you stay safe, you should ask to see the ID badge of anyone knocking on your door and asking to go inside your home. If they can’t show an ID badge, or it looks fake, don’t let them come in.

Some tips on what to look for:

• Make sure the badge has a photo, and it matches the person at the door
• Their name, job title and company name should be clearly visible on the front. It should have contact details e.g. phone number or email address
• The badge should look professional, not scruffy or rough round the edges