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Clarion Housing


Equans is the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.

Equans has been selected, following a competitive tender process, to deliver a 20 year planned investment partnership with Clarion Housing Group, that will see Clarion residents benefit from kitchen and bathroom refurbishments, external decorations, boiler replacements and heating system upgrades, electrical testing and re-wiring, roof renewals, lifts, windows and doors. The areas covered under this partnership include, East Anglia, North West, Yorkshire, Midlands and the South West.

Clarion is the landlord to over 125,000 homes, and the long-term maintenance of those homes on behalf of its residents is a major priority for the group. Clarion's planned investment programme is a significant part of the long-term maintenance plan; and our partnership model enables us to deliver at scale, add value and maintains resilience through challenging market conditions.

Our long-term partnership arrangements enables us to be agile in our approach and delivery to programmed works. We work collaboratively across the partnership as a whole and have an embedded learning culture. This can be seen in our tailoring of engagement with residents across differing projects and work streams; how we deliver large volumes of work across all of our regions; and our use of innovation and lessons learnt to continually improve our partnership.

What the partnership achieved across all regions and partnering contractors in 2021/22:

  • Key investment projects to blocks, communal areas and estates
  • 12.766 component elements installed
  • Total investment of £11.5m
  • Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.










Equans is the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.

Equans has been selected, following a competitive tender process, to deliver a 20 year planned investment partnership with Clarion Housing Group, that will see Clarion residents benefit from kitchen and bathroom refurbishments, external decorations, boiler replacements and heating system upgrades, electrical testing and re-wiring, roof renewals, lifts, windows and doors. The areas covered under this partnership include, East Anglia, North West, Yorkshire, Midlands and the South West.

Clarion is the landlord to over 125,000 homes, and the long-term maintenance of those homes on behalf of its residents is a major priority for the group. Clarion's planned investment programme is a significant part of the long-term maintenance plan; and our partnership model enables us to deliver at scale, add value and maintains resilience through challenging market conditions.

Our long-term partnership arrangements enables us to be agile in our approach and delivery to programmed works. We work collaboratively across the partnership as a whole and have an embedded learning culture. This can be seen in our tailoring of engagement with residents across differing projects and work streams; how we deliver large volumes of work across all of our regions; and our use of innovation and lessons learnt to continually improve our partnership.

What the partnership achieved across all regions and partnering contractors in 2021/22:

  • Key investment projects to blocks, communal areas and estates
  • 12.766 component elements installed
  • Total investment of £11.5m
  • Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.









  • Works update - South East & East Team - December 2023

    We're pleased to provide an overview and update for the works currently being delivered by our South East & East team.

    If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.

    Works update for SHDF 2.1 works in Wisbech:

    In December we completed 11 properties at The Russets, Upwell. Works included:

    • Erection of scaffolding
    • Removal of fascia, soffit, guttering and replaced with new
    • Removal of old timber framed windows and doors and replaced with PVC windows and doors
    • Painting of porch above the front door
    • Replacement of guttering on porch

    A welfare unit was situated for the works and liaison with the Resident Association took place to explain the work and kept informed of how long this was going to be in place for. We also helped with access to a gated area as the key had been lost. Permission was sought from Norfolk County Council and Anglian Water to ensure that there were no issues with the location.

    We also removed a tree from the front garden of one of the properties as we needed to put scaffolding up for the works.

    All works were completed in December and scaffolding taken down before our Christmas break.

    Feedback received from residents has been fantastic:

    "I have to say that the glaziers were absolutely fantastic, hardworking and polite."

    "I would like to praise the window team for their work and cleaning up. Their supervisor has excellent customer service and was so polite and helpful. Thanks to Sue for keeping me informed throughout."

    "Great work, great team, very pleasant."

    "Excellent workers with work ethics. A delight to have pleasant and capable workmen."

    "Things are so much better. I've noticed since the windows were fitted, that it's so much quieter and warmer. Thanks to the team for all their help."

    "All nice and polite workmen."

    Moving forward into January 2024, works are ongoing in the March area for 19 properties receiving Social Housing Decarbonisation Fund (SHDF) works. This includes:

    • Scaffolding erection
    • Cavity wall insulation
    • Insulation of soffits
    • Loft insulation
    • Ventilation in kitchen and bathroom as well as consumer unit upgrades
    • Asbestos removal
    • Window and door replacement
    • External wall insulation (where necessary on solid walls)

  • Works update - Yorkshire Team - December 2023

    We're pleased to provide an overview and update for the works currently being delivered by our Yorkshire team.

    If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.

    Project progress:

    175 properties completed vs 164 planned. Completion is on target for 31st March 2023 (but sufficient works to run to December 2024).

    Completed social value initiatives:

    • Specialise qualification sponsorship - £442.54
    • Financial contribution towards digital devices - £1,500
    • Refurbishment/Improvement - £596.62 Skip Day, £750 Car Park lining and £2,000 donation towards MUGA fencing re-paint
    • Clarion Futures donation - £1,200
    • Contractor engagement - Two Meet the Contractor events
    • Provision of equipment or services - £1,500
    • Staff volunteering across two days removing graffiti at the Bradford Estate

    Planned social value initiatives:

    • Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
    • Sponsorships & donations: Target achieved
    • Employment, Training & Work Experience: 'Skill for Success' training offered, awaiting Clarion approval
    • Refurbishment projects - Target achieved
    • Contractor engagement - Target achieved
    • Staff volunteering: Target achieved

  • Works update - North West Team - December 2023

    We're pleased to provide an overview and update for the works currently being delivered by our North West team.

    If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.

    Project progress:

    Works are now complete as planned.

    Completed social value initiatives:

    • Specialise qualification sponsorship - £497.33
    • Work experience for two students and one other in October working with a Painter
    • Digital training - 10 sessions including Marketing/Comms, Bid Writing and Business Mentoring
    • Financial contribution towards digital devices - £1,600
    • Clarion Futures donation - £1,400
    • Contractor engagement - £200 foodbank donation and Macmillan coffee morning at Thornhill Gardens on 29th September, £430.29 raised
    • Provision of equipment or services - £160

    Planned social value initiatives:

    • Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
    • Accredited training: First aid courses booked in for 29th Jan and 1st Feb in Salford
    • Sponsorships & donations: Target achieved
    • Digital Training: Target achieved
    • Refurbishment projects: Thornhill Gardens booked in for January 2024 (£2,500 of work)
    • Contractor engagement: Food/gift donation to local foodbank for Christmas planned for November/December and clothes collection for Whitechapel in December
    • Staff volunteering: Volunteering to be done at Thornhill Gardens as well as volunteering at Fareshare on 13th December

  • Positive Resident Feedback

    As part of Equans' work with Clarion, a number of residents have taken the time to provide some positive feedback about the works carried out to their homes.

    "Pleased with the works, the workers were respectful and I'm happy with the RLO." Resident of Gauldie Way, Bishop Stortford

    "Very happy with the roof and the workers." Resident of Gauldie Way, Bishop Stortford

    If you have recently received works from Equans and are happy about the service you received, please ask your Resident Liaison Officer for a comment card or blue house form and leave us a comment. Make sure to name any staff that you felt went above and beyond.

  • Festive volunteers work with charity to ensure children have toys for Christmas

    Working closely with charity KidsOut, Equans staff recently volunteered their time to sort and distribute toys and presents to children who have been victims of domestic abuse.

    On December 20th, a number of staff from Equans joined up with charity workers at their facility in Luton to help sort, pack and arrange distribution for boxes of toys that had been collected by and donated to the charity, ensuring as many children as possible receive a present at Christmas.

    Charity, KidsOut gives disadvantaged children positive experiences to support them becoming future members of our society and workforce.

    Each year more than 20,000 children flee domestic abuse to seek sanctuary in refuge. Typically leaving home with only the clothes on their back, these children have experienced physical, emotional, and even sexual abuse and arrive at refuge with nothing. In collaboration with Women’s Aid, partner charities and corporate supporters, KidsOut works to remind these children and thousands of others living with disadvantages what it is like to be children and just have fun.

    Social Value Manager for Equans, Patrick Warren commented: "Over 10,000 boxes have been sorted and distributed this year alone by the fantastic volunteers at the charity so it was real pleasure to be able to support. Thanks to KidsOut for having us, we will definitely be back next year!"

    The volunteering event forms part of Equans' social value commitment to Clarion.

  • Works update - West Midlands team - December 2023

    We're pleased to provide an overview and update for the works currently being delivered by our West Midlands team.

    If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.

    Tyler Court

    Project progress:

    Works currently on programme. As of 5th January:

    Block 1 - New roof complete. Groundworks and new drainage now in progress along with laying new slabs in drying area.

    Block 2 - New roof complete and scaffold nearly dropped. New drainage/groundworks ongoing.

    Block 3 - Roof tiling underway, approx. 50% complete. New cut roof fitted over the original flat roof.

    Block 4 - New insulation complete. Extension work has started to roof and windows. OSB boarding for new pitched roof conversion.

    Other - Preparation work has started on interior decorating in all 4 blocks and wiring ready for new communal doors to be fitted is underway.

    Additional Works

    Project progress:

    Progressing as programmed, due to complete December 2023.

    Completed social value initiatives:

    • Pre-employment training and work experience - both provided at Tyler Court for one individual who worked with the CLO throughout November. Seven pre-employment training courses delivered in Birmingham on 21st November
    • Apprenticeships and job starts - two apprenticeship opportunities and one job start at Birmingham
    • Specialise qualification sponsorship - £163.96
    • Financial contribution towards digital devices - £500
    • Clarion Futures donation - £400
    • Contractor engagement - One Meet the Contractor event at Tyler Court
    • Provision of equipment or services - £50

    Planned social value initiatives:

    • Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis. Two apprentice positions and one CLO job start potentially awaiting interview confirmation
    • Accredited Training: Target achieved
    • Sponsorships & donations: Target achieved
    • Employment, Training & Work Experience: Target achieved
    • Digital Training: Awaiting Clarion approval
    • Refurbishment projects: £500 allocated towards projects. Awaiting confirmation to allocate to either hanging baskets or signage for the community centre
    • Contractor engagement: Target achieved, plus Christmas engagement event planned with donations of gifts for Tyler Court residents
    • School engagement: Target achieved
    • Staff volunteering: Finance team offered online training at community centre, awaiting Clarion approval

  • Come and meet the Tyler Court Equans team - Friday 15th December

    The West Midlands Equans team currently undertaking works at Tyler Court are hosting a 'Meet the Contractor' event on Friday 15th December.

    Visit the Tyler Court Communal Gardens from 11am-1pm on Friday 15th to meet the Equans site team and receive a detailed update on the works. This is also an opportunity for you to raise any queries or concerns you may have about the works being carried out by Equans.

    We hope to see you there!

  • Works update - South East & East Team - November 2023

    We're pleased to provide an overview and update for the works currently being delivered by our South East & East team.

    If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.

    Works update for SHDF 2.1 works in Wisbech:

    We have completed 24 properties for the SHDF 2.1 works in November, measures included:

    • New electrical fans within kitchens and bathrooms
    • Cavity wall insulation
    • Loft insulation
    • Soffit fill
    • Window and door replacements

    Four of these properties have also had new fascia, soffit and guttering following asbestos removal works.

    Our RLO, Sue has been collecting feedback from residents in the area which has all been very positive;

    "Very friendly and competent staff. Work done extremely well and looks amazing. We have already noticed how cosy our rooms are now. We can't thank you enough for all of this amazing work." Railway Road Resident

    "Workers were very friendly and efficient. The contractors that did the doors and windows were excellent, they worked very fast and cleaned up very well after completing their work." Sefton Avenue Resident


    "Work completed to excellent standards. Workmen professional and polite." New Drove Resident

    "I was very pleased with the work done so far, very impressed with the window fitters. I've been informed of everything as the work has progressed and I'm very pleased about that." Trinity Road Resident


    "I am recovering from a stroke and get confused. Sue and all the workers were great at explaining things carefully to me. Every door and window looks lovely. I am very happy." Rowan Close Resident

    "Both Mick and Karen are a credit to Equans! They both dealt with our queries and issues in a very friendly and professional way. They both went above and beyond for us and that has been very appreciated by us both. Thank you both very much!" Sefton Avenue Resident

  • Works update - West Midlands team - November 2023

    We're pleased to provide an overview and update for the works currently being delivered by our West Midlands team.

    If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.

    Tyler Court

    Project progress:

    Works currently on programme. As of 24th November:

    Block 1 - All tiling and conversion of flat to pitched roof complete. Scaffold now being dropped for new drainage works to be connected.

    Block 2 - Flat to pitched conversion now complete. All brickwork and truss extensions complete. Tiling in progress and approximately 60% complete.

    Block 3 - Batoning out to gable ends and backs of mono pitched roofs. Extended trusses.

    Block 4 - Asbestos removal in progress. Temporary roof covering in place.

    Additional Works

    Project progress:

    Progressing as programmed, due to complete December 2023.

    Completed social value initiatives:

    • Pre-employment training and work experience - both provided at Tyler Court for one individual who worked with the CLO throughout November. Seven pre-employment training courses delivered in Birmingham on 21st November
    • Apprenticeships and job starts - two apprenticeship opportunities and one job start at Birmingham
    • Specialise qualification sponsorship - £163.96
    • Financial contribution towards digital devices - £500
    • Clarion Futures donation - £400
    • Contractor engagement - One Meet the Contractor event at Tyler Court
    • Provision of equipment or services - £50

    Planned social value initiatives:

    • Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis. Two apprentice positions and one CLO job start potentially awaiting interview confirmation
    • Accredited Training: Target achieved
    • Sponsorships & donations: Target achieved
    • Employment, Training & Work Experience: Target achieved
    • Digital Training: Awaiting Clarion approval
    • Refurbishment projects: £500 allocated towards projects
    • Contractor engagement: Target achieved, plus Christmas engagement event planned with donations of gifts for Tyler Court residents
    • School engagement: Target achieved
    • Staff volunteering: Finance team offered online training at community centre, awaiting Clarion approval

  • Works update - Yorkshire team - November 2023

    We're pleased to provide an overview and update for the works currently being delivered by our Yorkshire team.

    If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.

    Project progress:

    94 properties completed vs 85 planned. Completion is on target for 31st March 2023 (but sufficient works to run to December 2024).

    Completed social value initiatives:

    • Specialise qualification sponsorship - £442.54
    • Financial contribution towards digital devices - £1,500
    • Refurbishment/Improvement - £596.62 Skip Day, £750 Car Park lining and £2,000 donation towards MUGA fencing re-paint
    • Clarion Futures donation - £1,200
    • Contractor engagement - Two Meet the Contractor events
    • Provision of equipment or services - £1,500
    • Staff volunteering across two days removing graffiti at the Bradford Estate

    Planned social value initiatives:

    • Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
    • Sponsorships & donations: Target achieved
    • Employment, Training & Work Experience: 'Skill for Success' training offered, awaiting Clarion approval
    • Refurbishment projects - Target achieved
    • Contractor engagement - Target achieved
    • Staff volunteering: Target achieved
Page last updated: 24 Oct 2024, 12:44 PM