Seren Park - Cladding Replacement

Welcome to your latest works update. You will have also received this as a hard copy in the form of your resident newsletter.

If you have any queries or concerns about the works being undertaken by Equans, please contact Senior Resident Liaison Officer, Christine Todd on 07766 420 977.

Following the contractor issues suffered early last year, the subsequent resolution and recommencement of works in the summer of 2023. We have progressed well towards the completion of the works to your block. Since the issue of the revised completion programme in autumn last year we have encountered some detailed design issue's identified during the removal of the remaining original cladding.

After the detailed design and compliance checks by the appropriate professional bodies, we have received the majority of the details required. These issues and inclusion of some additional areas of work have resulted in a further change to completion of the works.

General update

Sections 1, 2 and 3 zinc works have been completed and scaffolding has been completely removed. Both render and Rockpanel cladding is being progressed to the lower floors from mobile scissor lifts.

Section 4 Rockpanel completion works are on temporary hold until the top floor balcony design details have been fully resolved due to the unique nature of the construction in those areas. To ensure the works provide the required fire and weatherproofing integrity of the whole system, pilot works are currently underway to a section of one of those balconies.

Zinc works on Sections 5 and 6 are virtually complete apart from two minor areas left to receive the final zinc sheets and some very involved works around one of the top floor areas.

Rockpanel and render is progressing on both Sections 5 and 6 and fire break boxes are currently being installed between all connected balconies to tie the system together. Once these are fully installed, the Rockpanel and render finishes can be completed around the balconies and rainwater pipes installed.

The original cladding and render external wall insulation system has been removed with the exception of elements around the doorways which is being coordinated with the intercom and CCTV installers to move the existing Fire Brigade access points whilst maintaining the services at all times.

Balcony decking works have also recommenced and the communal decking is ready for delivery to site and will be installed in due course.

For insurance purposes we have been tasked with removing the original timber cladding to the ground floor front elevation and podium access stair. To ensure Martin Arnold are able to provide the design details for these areas, the timber has been removed to expose the construction below. These areas will be fully reclad during the last phase of the works.

To allow these works to proceed, once all of the designs and costs are finalised, access to this staircase will be closed temporarily. Access to the concierge and deliveries will be via the ground floor staircase in Block A2. You will be notified when this is due to take place and signage will be positioned to guide delivery people to the correct location.

Scaffolders will be on site intermittently to strike the scaffolding initially on the corner of Section 2 to Section 6, the remaining scaffolding strike will happen following the program. You will be notified by letter of which areas are being struck.

Areas of scaffold can only be struck floor by floor as remedial works are required to fill and decorate where ties have been removed at each floor level, followed by final decking planks being installed and cleaning before the next platform is struck.

Any incomplete works where scaffolding has been struck will be completed from a mechanical scissor lift.

External balconies: Decking replacement has re-commenced and involves stripping out the existing decking boards, removing the timber sub-frame, installing a fire-break between the balcony steelwork and wall and installing a cover flashing with an EPDM waterproofing membrane tight under the balcony door/windows. New aluminium box sections will be fixed to the existing steel frame and the new aluminium decking boards are fixed to the box sections, up to the scaffold tubes penetrating the balcony, stopped and then re-started.

One or two of the old boards will be left in the gap for safety reasons and replaced with new aluminium decking once the scaffold is removed floor by floor. Please ensure you have no personal belongings on the balconies as we have no storage and cannot be responsible for any loss or damage.

Bulkhead Balcony Lights

Appointments are being made to access your property and balconies where bulkhead lights were removed last year. New bulkhead lights will be installed, however where a property has two balconies, the lights will not be installed until both balconies have been completed as access is required to complete a circuit test and the lights cannot be made live until this has been done.

Broken Balcony Glass

We will make an appointment to site measure the replacement glass very shortly, once this arrives, the glazed panel will be installed from one of the scissor lifts.

Pigeon Guano

Pigeons nest/roost on outbuildings/scaffolding and will return to their squabs to feed. Going forward the cleaning of the scaffolding/decking is continuous where guano is located. Pigeons will nest on balconies and under scaffolding. Please deter any pigeons from nesting on your balcony if you are able.

Scaffold security and emergency measures

Scaffold fire alarms have been installed externally on the scaffold in various locations. These alarms are not automatic and will only be activated manually in the event of a fire, fire drill, or accidental operation. In the event of an actual fire, emergency services will be contacted immediately, the concierge will be notified via Walkie-Talkie/phone and your own Seren Park fire plan will be put into action.

Fire drills - You will be notified well in advance via letter, notice board and Facebook and for this you will be advised to remain in your property. This will be a fire drill for Equans staff and contractors only. Accidental operation of fire alarms should be extremely rare - in the event that this happens, we can silence the alarms remotely. The Site Manager is also the Fire Marshall and will make this assessment as a priority and ensure all residents are aware that this is a false alarm as soon as possible.

Cameras have been installed to the scaffold in various locations and are only activated by a trespass incident during non-working hours. Any access to the scaffold during out of hours is picked up automatically by a remote incident controller and escalated to the Police. Footage from the camera is also sent to Equans for record purposes.

We have recently had an incident of theft at 6am on Tuesday 19th March which was picked up by both our cameras and the Seren Park cameras. The thieves were wearing yellow hi-viz vests, were only on site for approximately five minutes and took some minor materials from the ground floor storage area. This will be passed onto the Police.

Please be aware that none of our operatives will be accessing any of the work/storage areas earlier than 7.45am for an 8am start and finishing at 5pm. None of our operatives will be working at the weekends without prior agreement and notification. If you see anybody tampering with, or accessing any of the work areas outside of these hours, we would appreciate it if you could notify the concierge office or contact RLO, Christine directly.

Any other business

Access to the concierge and podium is not restricted for residents, however, access to the podium is at your own risk due to the ongoing works. We do ask that you access and egress your block via the ground floor where possible and for food deliveries, residents must meet the delivery drivers at the front gate.

Works to all balcony areas are now in progress and we can't stress enough that you all follow any of our guidelines regarding these or any other works. Please do not access your balconies between the working hours of 8am-5pm Monday to Friday. The safety of you and our workforce must be the first priority.

Copies of EICR certificates can be issued via email for those who ask for them, please contact Senior RLO, Christine Todd.

There's been a number of leaks going into various properties since the original cladding has been removed, we are endeavouring to stop this happening moving forward. If you have experienced a water leak since the works began you should have received a visit from someone in the Equans team to have a look at any water damage immediately after the event and at least another visit to check on the drying progress. Equans will look at each property individually and respond in due course to let you know the process if any remedial works are required, once the external works are completed on your section and made watertight.

Mould: If you experience any condensation during the cold weather this can often lead to mould forming in corners on or near windows in or behind wardrobes and cupboards. Poor ventilation is one of the causes so please be sure, the air in your home flows freely and keep humidity levels as low as you can. Please ensure your extract fans are being used from cooking/showering and drying clothes inside, open windows, blinds and curtains when you can. Please ensure you move any items of furniture away from any uninsulated exterior walls as mould can propagate where there insufficient air flow. If you find you have a damp patch or mould, please contact the site office and we will investigate where the issue may have arisen from.

Notice to residents:

• Please ensure that you have contacted your insurance company regarding the scaffolding to your property and the risk of damage caused by the works (contents insurance)
• Please ensure that you remove anything fixed to the external walls where there's a possibility that vibrations could make these items fall, such as pictures and mirrors. Also move any chests of drawers that have pictures, ornaments or fragile items on top slightly away, so not touching the outside walls
• Please re-secure your window restrictors inside the housings fixed to the window frame. The restrictors will damage the new window sills if left loose and Equans will not be responsible for repairing or replacing the sills
• Do not keep any fragile items on the window sills as they are too narrow and items can fall off due to wind or vibration
• Please note that under your lease agreements, with sufficient notice, Equans/RTM are permitted to access properties
• If you notice a fishy or chemical smell from outside, this may be emanating from the fire-proof Rockwool insulation. This smell will dissipate over time once covered with render
• Pigeon netting is not being re-instated to balconies due to fire risk as advised by the Fire Engineer
• Please contact the RLO Christine to update our records of your contact details and to receive our Resident Information Pack
• Leaseholders: Please inform any new tenants renting your property to contact Equans RLO, Christine Todd so we have their direct contact details
• Structural alterations made by the residents are not permitted under the lease agreements
• Friendly request: To help us identify flats when on scaffolding, could you please place a label/sticker of your flat number on internal face of windows (labels available on request from Senior RLO, Christine)
• Important notice: Residents must be aware that it is your responsibility as the leaseholder/tenant to move ALL items off balconies, despite whether the items were present when moving in. The RTM and HAUS have confirmed that there is no storage on site for personal items. Equans will not be responsible for any damage or loss of items left on balconies
• Underground car park: Any issues caused by water ingress into the car park is due to either defective fittings on the drainage systems or natural water ingress from the podium slab. None of these elements are the fault of Equans works and therefore not for us to resolve. Please contact your property management company
• Again, we would like thank those residents that have come to Equans directly to advise of loss of the parking bays which in certain circumstances is as a result of materials, or our operatives. We are doing all we can to mitigate these issues in the future but appreciate you working with us on this matter.

Final note

Should any residents require assistance with entering or leaving the car park via the access road please let Christine know. Our on-site Traffic Marshal will be happy to assist. If you accidentally hit the scaffolding, please let us know immediately to enable us to carry out any necessary safety checks.

We would like to thank all residents for their collaborative approach with the delivery of this project as we fully appreciate that these level of works increase numerous inconveniences to you all i.e. Equans receiving of deliveries, skip deliveries/collections, noise pollution etc.

We also appreciate those residents assisting with the clearance of their balconies allowing our operatives access to undertake our planned works.

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We would like to inform you that our Seren Park site will be shutting for the festive holiday from Friday 22nd December and re-opening on Tuesday 2nd January 2024.

In the event of an emergency during this period, please continue to use our dedicated out of hours number - 0333 121 0067.

From everyone in the Seren Park site team, we hope you enjoy the festive break.

Welcome to your latest works update. You will have also received this as a hard copy in the form of your resident newsletter.

If you have any queries or concerns about the works being undertaken by Equans, please contact Senior Resident Liaison Officer, Christine Todd on 07766 420 977.

General update

Sections 1 & 2 are now complete, allowing removal of the scaffolding and works are continuing on all other sections working to completion.

• Both render and Rockpanel operatives have been concentrating on completing any snagging works on Sections 1 & 2, which has included a further two 'freshen up' paint coats to the render due to the length of time the scaffold has been in situ. As this is now complete scaffold removal has begun
• Final render coat and subsequent paint coats to Section 3 are virtually complete and inset balcony capping installation which is now underway
• Zinc works and cement board replacement has commenced on Section 5
• Balcony decking works have also re-commenced

Scaffolders will be on site intermittently to strike the scaffolding in various locations following the program and you will be notified of which areas are being struck. Areas of scaffold can only be struck floor by floor as remedial works are required to fill and decorate where ties have been removed at each floor level, followed by final decking planks being installed and cleaning before the next platform is struck.

All current works are on schedule and should follow program, however, most of the works to complete the project are weather dependent.

Bulkhead Balcony Lights

Appointments are being made to access your property and balconies where bulkhead lights were removed last year. New bulkhead lights will be installed, however where a property has two balconies, the lights will not be installed until both balconies have been completed as access is required to complete a circuit test and the lights cannot be made live until this has been done. Your RLO will contact you and a further pre-condition (photos) will need to take place. We ask that residents please dispose of any old bulkhead lights.

Works update - sections

Sections 1 to 4: Scaffolding to these sections are complete, with minor adaptions required as works progress. Work to remove the existing cladding systems on these sections is virtually complete apart from the first floor areas. All zinc has been stripped, with the exception of two complex roof level properties in Section 3.

Section 1: Zinc / Rockpanel and external wall insulation (EWI) is virtually complete, with minor items of snagging and remedial works to complete before scaffold is struck. A further re-decoration coat has been applied due to potential weathering from the scaffold. Scaffold striking on Section 1 will re-commence at the beginning of November.

Section 2: Final snagging is underway floor by floor and scaffold is currently being struck.

Section 3: This is the largest single section of the job and has been split into LHS and RHS for reference. Works have commenced on the zinc carrier system installation at high level on both sides, EWI fully installed where accessible and most areas completed.

Balcony capping is being installed currently and preparations are being made to start striking the scaffold as per program. It is likely the Section 3 scaffold will be struck from the LHS first as the hoist and external staircase are still required. You will be updated on progress.

Section 4: Zinc works have been completed apart from some closing flashings required at high level. Balcony wall to decking flashings and fire barriers have already been installed and the final Rockpanel cladding has been installed to various floors, however remedial works are required and some panels will need to be replaced in this section to complete.

Section 5 & 6 (Podium area): The scaffold to both sections is complete. The original cladding and render EWI system has been removed with the exception of elements around the doorways which is still being coordinated with the intercom and CCTV installers. The remaining elements of existing zinc at high levels will be prioritised and fully underway in the coming weeks. The EWI render system and Rockpanel works will recommence in due course.

External balconies: Decking replacement has re-commenced as operatives are back on site. Decking replacement involves stripping out the existing decking boards, removing the timber sub-frame, installing a fire-break between the balcony steelwork and wall and installing a cover flashing with an EPDM waterproofing membrane tight under the balcony door/windows.

New aluminium box sections will be fixed to the existing steel frame and the new aluminium decking boards are fixed to the box sections, up to the scaffold tubes penetrating the balcony, stopped and then re-started. One or two of the old boards will be left in the gap for safety reasons and replaced with new aluminium decking once the scaffold is removed floor by floor.

In-set balconies (Only on Sections 1-3): All inset balconies have been waterproofed and the in-set balcony decking is virtually complete to Sections 1-3 where direct scaffold access is available. Four balconies are left to complete, however two balconies have been screeded as they were holding water and the decking will be completed very soon. Capping flashings to the lower face of the balconies are currently being installed to Section 3 and this will tie in with installation of any missing flashings being installed on Sections 1 and 2 as works progress.

Pigeon Guano

We appointed a specialist bird dropping/guano cleaning and removal contract team on 29th September to come in and clean/sanitise the affected areas starting from the top level and working their way down, however pigeons nest/roost on outbuildings/scaffolding and will return to their squabs to feed. Going forward the cleaning of the scaffolding/decking is continuous where guano is located.

Scaffold security and emergency measures

Scaffold fire alarms have been installed externally on the scaffold in various locations. These alarms are not automatic and will only be activated manually in the event of a fire, fire drill, or accidental operation. In the event of an actual fire, emergency services will be contacted immediately, the concierge will be notified via Walkie-Talkie/phone and your own Seren Park fire plan will be put into action.

Fire drills - You will be notified well in advance via letter, notice board and Facebook and for this you will be advised to remain in your property. This will be a fire drill for Equans staff and contractors only. Accidental operation of fire alarms should be extremely rare - in the event that this happens, we can silence the alarms remotely. The Site Manager is also the Fire Marshall and will make this assessment as a priority and ensure all residents are aware that this is a false alarm as soon as possible.

Cameras have been installed to the scaffold in various locations and are only activated by a trespass incident during non-working hours. Any access to the scaffold during out of hours is picked up automatically by a remote incident controller and escalated to the Police. Footage from the camera is also sent to Equans for record purposes.

Any other business

As previously reported, we have video evidence of an intruder on the high level scaffolding outside of our working hours. Access directly on to the scaffolding was gained from one of the apartments so can we please reiterate the dangers of these actions and ask that you all take whatever steps necessary to ensure this is communicated to all visitors etc.

Access to the concierge and podium is not restricted for residents, however, access to the podium is at your own risk due to the ongoing works. We do ask that you access and egress your block via the ground floor where possible and for food deliveries, residents must meet the delivery drivers at the front gate.

Works to all balcony areas are now in progress and we can't stress enough that you all follow any of our guidelines regarding these or any other works. Please do not access your balconies between the working hours of 8am-5pm Monday to Friday. The safety of you and our workforce must be the first priority.

Copies of EICR certificates can be issued via email for those who ask for them, please contact Senior RLO, Christine Todd.

The RTM and Equans are actively looking for a solution for capturing the water leaking from the podium into the under croft car park below and we are aware that this is an ongoing issue that's being dealt with.

There's been a number of leaks going into various properties since the original cladding has been removed, we are endeavouring to stop this happening moving forward. If you have experienced a water leak since the works began you should have received a visit from someone in the Equans team to have a look at any water damage immediately after the event and at least another visit to check on the drying progress. Equans will look at each property individually and respond in due course to let you know the process if any remedial works are required.

Notice to residents:

• Please ensure that you have contacted your insurance company regarding the scaffolding to your property and the risk of damage caused by the works (contents insurance)
• Please ensure that you remove anything fixed to the external walls where there's a possibility that vibrations could make these items fall, such as pictures and mirrors. Also move any chests of drawers that have pictures, ornaments or fragile items on top slightly away, so not touching the outside walls
• Please re-secure your window restrictors inside the housings fixed to the window frame. The restrictors will damage the new window sills if left loose and Equans will not be responsible for repairing or replacing the sills
• Do not keep any fragile items on the window sills as they are too narrow and items can fall off due to wind or vibration
• Please note that under your lease agreements, with sufficient notice, Equans/RTM are permitted to access properties
• If you notice a fishy or chemical smell from outside, this may be emanating from the fire-proof Rockwool insulation. This smell will dissipate over time once covered with render
• Pigeon netting is not being re-instated to balconies due to fire risk as advised by the Fire Engineer
• Structural alterations made by the residents are not permitted under the lease agreements
• Friendly request: To help us identify flats when on scaffolding, could you please place a label/sticker of your flat number on internal face of windows (labels available on request from Senior RLO, Christine)
• Important notice: Residents must be aware that it is your responsibility as the leaseholder/tenant to move ALL items off balconies, despite whether the items were present when moving in. The RTM and HAUS have confirmed that there is no storage on site for personal items
• Again, we would like thank those residents that have come to Equans directly to advise of loss of the parking bays which in certain circumstances is as a result of materials, or our operatives. We are doing all we can to mitigate these issues in the future but appreciate you working with us on this matter.

Rockwool's response: "I would say that the occurrence of an odour in Rockwool/rolls is extremely rare. As I'm sure you are aware Rockwool insulation is manufactured from stone which is melted and spun into fibres and the cured in an oven to form the insulation slabs; during the manufacturing process we add resins and oils to these fibres, to help bind the fibres together and improve the water repellency.

Other Rockwool companies have found that a release from these resins under certain conditions, can cause an odour if the product becomes wet. This odour is often most noticeable upon unpacking but will dissipate over a short period of time, dependent upon the level of ventilation the product is subject to. The presence of this odour in no way detracts from the performance of the product and presents no hazard to health."

Pigeons: It has been brought to our attention that pigeons are nesting on balconies and under scaffolding. On your balcony which you have access to, it's the tenant's/leaseholder's responsibility to deter the pigeons from nesting.

Balcony clearance and storage space: Please ensure that your balcony is cleared of all personal belongings during works. Equans cannot be responsible for any damage or loss of items. There is no storage space on site for residents' personal items to be stored.

Final note

We would like to thank all residents for their collaborative approach with the delivery of this project as we fully appreciate that these level of works increase numerous inconveniences to you all i.e. Equans receiving deliveries, skip deliveries/collections, noise pollution etc. We also appreciate those residents assisting with the clearance of their balconies allowing our operatives access to undertake our planned works.

We will be contacting residents in each section separately in advance of works starting in their vicinity and keeping them updated throughout.

Should any residents require assistance with entering or leaving the car park via the access road please let Christine know. Our on-site Traffic Marshal will be happy to assist. If you accidentally hit the scaffolding, please let us know immediately to enable us to carry out any necessary safety checks.

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From all of us at Equans, we wish you a happy Halloween.

A children's activity pack can be viewed and downloaded from our 'Documents Library'.

Please be careful if carving pumpkins and stay safe whilst trick or treating.

This article has been summarised, a full copy of the letter is available within the documents library.

We are writing to advise that the scaffolding to Section 2 is scheduled to be dismantled week commencing Monday 23rd October 2023 (weather permitting), however the corner between Section 2 and Section 6 will remain until this element of work is completed. We will endeavour to complete this corner section out of sequence, so we can strip the scaffold down to the ground.

Scaffold strike on Section 2 will be struck floor by floor with periods of non-striking in between to allow for remedial works before the next lift of scaffolding can be dropped.

To facilitate these works, access will be required onto your balcony/terrace. We will be working directly on your balcony/terrace and around lounge and bedroom windows. For your privacy, please keep curtains and blinds closed. To minimise any dust particles going into your property, closing windows could help prevent this, but it's the resident's responsibility and choice in taking this preventative measure.

Very importantly, could you please ensure that all personal belongings i.e. bicycles, plants, garden sets, storage boxes, sheds, bird netting, bird spikes etc. are cleared to allow for the works. Please be advised that Equans cannot accept responsibility for any damage or loss caused to items that have not been cleared.

If you have any doubts as to the validity of any identification, please contact the Equans Site Managers, Gary Beasley on 07815 028 625 or Anthony Amayo on 07814 932 725 as soon as possible for guidance, alternatively you can also contact Resident Liaison Officer, Christine Todd on 07766 420 977.

If you have an emergency outside of our normal working hours, you should contact our out of hours emergency number 0333 121 0067 and leave a message stating your name, address and telephone number.

Please contact your RLO, Christine on 07766 420 977 if you have any questions or queries regarding these works and we wish to take this opportunity to apologise in advance for any inconvenience that may be caused.

This article has been summarised, a full copy of the letter is available within the documents library.

We are writing to inform you, on Monday 16th October we will be commencing the stripping out of the old cement board and continuing with the new zinc installation and will require access to the balcony. We anticipate these works to be completed in approximately three weeks, weather permitting.

To facilitate these works, access will be required onto your balcony/terrace. We will be working directly on your balcony/terrace and around lounge and bedroom windows. For your privacy, please keep curtains and blinds closed. To minimise any dust particles going into your property, closing windows could help prevent this, but it's the resident's responsibility and choice in taking this preventative measure.

Very importantly, could you please ensure that all personal belongings i.e. bicycles, plants, garden sets, storage boxes, sheds, bird netting, bird spikes etc. are cleared to allow for the works. Please be advised that Equans cannot accept responsibility for any damage or loss caused to items that have not been cleared. Please also remove anything fixed to the external walls where there is a possibility that vibrations could make these items fall, such as pictures and mirrors. Do not keep any fragile items on the window sills as they are too narrow and items can fall off due to wind or vibration.

If you have any doubts as to the validity of any identification, please contact the Equans Site Managers, Gary Beasley on 07815 028 625 or Anthony Amayo on 07814 932 725 as soon as possible for guidance, alternatively you can also contact Resident Liaison Officer, Christine Todd on 07766 420 977.

If you have an emergency outside of our normal working hours, you should contact our out of hours emergency number 0333 121 0067 and leave a message stating your name, address and telephone number.

Please contact your RLO, Christine on 07766 420 977 if you have any questions or queries regarding these works and we wish to take this opportunity to apologise in advance for any inconvenience that may be caused.

This article has been summarised, a full copy of the letter is available within the documents library.

We are writing to inform you, on Monday 16th October we will be commencing the stripping out of the old cement board and continuing with the new zinc installation and will require access to the balcony. We anticipate these works to be completed in approximately three weeks, weather permitting.

To facilitate these works, access will be required onto your balcony/terrace. We will be working directly on your balcony/terrace and around lounge and bedroom windows. For your privacy, please keep curtains and blinds closed. To minimise any dust particles going into your property, closing windows could help prevent this, but it's the resident's responsibility and choice in taking this preventative measure.

Very importantly, could you please ensure that all personal belongings i.e. bicycles, plants, garden sets, storage boxes, sheds, bird netting, bird spikes etc. are cleared to allow for the works. Please be advised that Equans cannot accept responsibility for any damage or loss caused to items that have not been cleared. Please also remove anything fixed to the external walls where there is a possibility that vibrations could make these items fall, such as pictures and mirrors. Do not keep any fragile items on the window sills as they are too narrow and items can fall off due to wind or vibration.

If you have any doubts as to the validity of any identification, please contact the Equans Site Managers, Gary Beasley on 07815 028 625 or Anthony Amayo on 07814 932 725 as soon as possible for guidance, alternatively you can also contact Resident Liaison Officer, Christine Todd on 07766 420 977.

If you have an emergency outside of our normal working hours, you should contact our out of hours emergency number 0333 121 0067 and leave a message stating your name, address and telephone number.

Please contact your RLO, Christine on 07766 420 977 if you have any questions or queries regarding these works and we wish to take this opportunity to apologise in advance for any inconvenience that may be caused.

This article has been summarised, a full copy of the letter is available within the documents library.

We are writing to inform you, on Monday 16th October we will be replacing the zinc cappings to your inset balcony balustrade. We will access externally, and anticipate these works to be completed in approximately 2-3 weeks, weather permitting.

To facilitate these works, access will be required onto your balcony. We will be working directly on your balcony and around lounge and bedroom windows. For your privacy, please keep curtains and blinds closed. To minimise any dust particles going into your property, closing windows could help prevent this, but it's the resident's responsibility and choice in taking this preventative measure.

Very importantly, could you please ensure that all personal belongings i.e. bicycles, plants, garden sets, storage boxes, sheds, bird netting, bird spikes etc. are cleared to allow for the works. Please be advised that Equans cannot accept responsibility for any damage or loss caused to items that have not been cleared. Please also remove anything fixed to the external walls where there is a possibility that vibrations could make these items fall, such as pictures and mirrors. Do not keep any fragile items on the window sills as they are too narrow and items can fall off due to wind or vibration.

If you have any doubts as to the validity of any identification, please contact the Equans Site Managers, Gary Beasley on 07815 028 625 or Anthony Amayo on 07814 932 725 as soon as possible for guidance, alternatively you can also contact Resident Liaison Officer, Christine Todd on 07766 420 977.

If you have an emergency outside of our normal working hours, you should contact our out of hours emergency number 0333 121 0067 and leave a message stating your name, address and telephone number.

Please contact your RLO, Christine on 07766 420 977 if you have any questions or queries regarding these works and we wish to take this opportunity to apologise in advance for any inconvenience that may be caused.

This article has been summarised, a full copy of the letter is available within the documents library.

We are writing to inform you, on Monday 16th October we will be replacing the zinc cappings to your inset balcony balustrade. We will access externally, and anticipate these works to be completed in approximately 2-3 weeks, weather permitting.

To facilitate these works, access will be required onto your balcony. We will be working directly on your balcony and around lounge and bedroom windows. For your privacy, please keep curtains and blinds closed. To minimise any dust particles going into your property, closing windows could help prevent this, but it's the resident's responsibility and choice in taking this preventative measure.

Very importantly, could you please ensure that all personal belongings i.e. bicycles, plants, garden sets, storage boxes, sheds, bird netting, bird spikes etc. are cleared to allow for the works. Please be advised that Equans cannot accept responsibility for any damage or loss caused to items that have not been cleared. Please also remove anything fixed to the external walls where there is a possibility that vibrations could make these items fall, such as pictures and mirrors. Do not keep any fragile items on the window sills as they are too narrow and items can fall off due to wind or vibration.

If you have any doubts as to the validity of any identification, please contact the Equans Site Managers, Gary Beasley on 07815 028 625 or Anthony Amayo on 07814 932 725 as soon as possible for guidance, alternatively you can also contact Resident Liaison Officer, Christine Todd on 07766 420 977.

If you have an emergency outside of our normal working hours, you should contact our out of hours emergency number 0333 121 0067 and leave a message stating your name, address and telephone number.

Please contact your RLO, Christine on 07766 420 977 if you have any questions or queries regarding these works and we wish to take this opportunity to apologise in advance for any inconvenience that may be caused.

This article has been summarised, a full copy of the letter is available within the documents library.

Following on from our last update we have now completed the appointment of the EWI and zinc replacement contractors. Below is some further information on progress and works.

During the re-appointment phase, to maintain some progress we utilised an existing contractor to complete the removal of all remaining zinc areas and associated insulation. The specialist zinc contractor received their order at the end of July resulting in commencement on site Monday 31st July, restarting the installation of the new zinc finishes and compliant insulation.

We fully expected our preferred contractor for the main render and cladding areas to have received their works order and have commenced on site in August. Unfortunately, due to several issues, this was delayed. These issues have now been resolved and the order signing was completed on 31st August. During the lead period the contractor's management team have been on site surveying and preparing for start on site which will allow commencement of the EWI works from 4th September.

We are now able to complete an accurate project completion programme. Once finalised and agreed with all the necessary stakeholders this will be shared with all interested parties.