Clarion Housing
Equans is the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.
Equans has been selected, following a competitive tender process, to deliver a 20 year planned investment partnership with Clarion Housing Group, that will see Clarion residents benefit from kitchen and bathroom refurbishments, external decorations, boiler replacements and heating system upgrades, electrical testing and re-wiring, roof renewals, lifts, windows and doors. The areas covered under this partnership include, East Anglia, North West, Yorkshire, Midlands and the South West.
Clarion is the landlord to over 125,000 homes, and the long-term maintenance of those homes on behalf of its residents is a major priority for the group. Clarion's planned investment programme is a significant part of the long-term maintenance plan; and our partnership model enables us to deliver at scale, add value and maintains resilience through challenging market conditions.
Our long-term partnership arrangements enables us to be agile in our approach and delivery to programmed works. We work collaboratively across the partnership as a whole and have an embedded learning culture. This can be seen in our tailoring of engagement with residents across differing projects and work streams; how we deliver large volumes of work across all of our regions; and our use of innovation and lessons learnt to continually improve our partnership.
What the partnership achieved across all regions and partnering contractors in 2021/22:
- Key investment projects to blocks, communal areas and estates
- 12.766 component elements installed
- Total investment of £11.5m
- Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages
This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.
For more information about Equans or Clarion Housing click the logos below.
Equans is the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.
Equans has been selected, following a competitive tender process, to deliver a 20 year planned investment partnership with Clarion Housing Group, that will see Clarion residents benefit from kitchen and bathroom refurbishments, external decorations, boiler replacements and heating system upgrades, electrical testing and re-wiring, roof renewals, lifts, windows and doors. The areas covered under this partnership include, East Anglia, North West, Yorkshire, Midlands and the South West.
Clarion is the landlord to over 125,000 homes, and the long-term maintenance of those homes on behalf of its residents is a major priority for the group. Clarion's planned investment programme is a significant part of the long-term maintenance plan; and our partnership model enables us to deliver at scale, add value and maintains resilience through challenging market conditions.
Our long-term partnership arrangements enables us to be agile in our approach and delivery to programmed works. We work collaboratively across the partnership as a whole and have an embedded learning culture. This can be seen in our tailoring of engagement with residents across differing projects and work streams; how we deliver large volumes of work across all of our regions; and our use of innovation and lessons learnt to continually improve our partnership.
What the partnership achieved across all regions and partnering contractors in 2021/22:
- Key investment projects to blocks, communal areas and estates
- 12.766 component elements installed
- Total investment of £11.5m
- Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages
This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.
For more information about Equans or Clarion Housing click the logos below.
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London students shown career possibilities thanks to EQUANS
Students from a London school shown potential for a career in construction thank to careers day held by EQUANS.
Joined by staff from Clarion as well as our partner contractor, Wates, Social Value Manager for EQUANS, Julian Sanz, visited students at the Hatch End High School in Harrow in June, to deliver a careers day to showcase the potential employment opportunities within the construction industry.
Makeda Christie, a colleague of Julian's, who lives locally to the school kindly offered to talk to Year 7 and 8 students about her own career path, as well as the variety of career opportunities available at EQUANS.
Makeda and the other presenters made it clear that it is rare to have a career path that is straightforward, as often when you are young you may not know what you want to do ext. Makeda explained that in this situation, it's important to always be aware of the various opportunities open to you and to try something which interests you as you never know where you may end up working.
The session was a great way to introduce students to the world of work as well as;
- Broaden and raise career aspirations
- Help students have a better understanding of different routes into careers
- Build confidence
- Help to make a smooth transition between school and employment or further education
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School assembly from EQUANS helps raise awareness of construction site dangers!
Earlier this month, students from the Cawston Primary School in Norfolk, received a special assembly from EQUANS to highlight the dangers posed from live construction sites.
Joined by members of the South East & East regional EQUANS team including Karen Newell, Mark Rule and Frances Harvey, Social Value Manager, Julian Sanz delivered a very special assembly to school children from Cawston Primary School to highlight the dangers of construction sites and the importance of not playing on or near them.
With EQUANS currently carrying out planned investment works in the area, it's a priority for EQUANS to deliver these special talks to local schools to ensure the safety of children, parents and residents as well as the general public.
Delivered on 16th June, the assembly included a short video an interactive safety clothing Q&A session and a poster competition to get the children thinking about safety around construction sites.
Julian will return to the school in a number of weeks to judge the poster competition entries and declare the winner of a special art prize.
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Repaired raised beds improves communal garden at supported living accommodation
In June, the communal garden at a supported living block was improved due to repairs to the raised beds carried out by EQUANS.
Thanks to a number of volunteers from EQUANS, the raised planter beds within the communal garden at George Downing House in Plymouth have been repaired, significantly improving the appearance of the garden for residents.
A few years back the Clarion Neighbourhood Investment Team, asked EQUANS if we could install raised beds at George Downing House and the works were undertaken as part of our social value commitments for Clarion. The raised beds have been used to their full potential over the last few years by the residents and they have made them their own by painting them in vibrant colours, growing all sorts in them.
Many of the residents take a lot of pride in the communal garden areas that they have and the gardens surrounding the flats are always vibrant and full of colour.
More recently it was noticed that the raised beds needed some work to keep them together so that residents could continue to use them in the coming years. Volunteers from EQUANS kindly took time out of their busy schedules and used their staff volunteering days to undertake the necessary repairs.
One resident from George Downing House was particularly delighted with the renewed planters saying, "A good job done, I'm looking forward to painting them with the paint I bought with the vouchers received from EQUANS, thank you."
"It was great to be able to update the raised beds for the residents. They get so much enjoyment out of gardening and it creates a great community spirit and brings everyone together." Karen Jones, EQUANS Resident Liaison Officer and Volunteer
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Positive Resident Feedback
As part of EQUANS' work with Clarion in Norwich, a number of residents have taken the time to provide some positive feedback about the works carried out to their homes.
"Upon completion of the building and renovation work of our property, we have found the difference in temperature in the evenings to be vastly improved. The sound and noise from outside is reduced. Passers-by remark at how bright and clean the new look is.
"The workers were polite and friendly. They were consistent of health & safety regulations. Management were respectful in every way. Problems and delays were reported to us as appropriate. Thank you for all your hard work. Definitely recommend the work for other households." Resident of Edinburgh Drive, Wisbech
"Since the bungalow has been insulated and cladded I hold the heat in more. Most days it's at 23, in temperature so I don't have the heating on very often. Electric has gone down to about £120 a month, my first bill was £300 per month!" Resident of Richmond Green, Gorefield
Whilst UK Power Networks (UKPN) were on site at Churchill Road in Wisbech repositioning the power cables as part of our decarbonisation works, the residents at 15 Churchill Road asked if we could chop the tree at their property, as it was too close to the power cable. UKPN were happy to assist and cut the tree below the height of the power cable at no cost to the resident. The resident was extremely happy.
"Very happy with the people who put in the new windows and doors. They covered all my floors so there was no damage and they cleaned up when finished." Resident of Richmond Green, Gorefield
"A super team! Fast, efficient and friendly. The standard of work was impressive and respect for my property was appreciated. Left my kitchen and bathroom very clean and tidy. The finished work was exceptional. Very impressed and highly recommend." Resident of Richmond Green, Gorefield
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Positive Resident Feedback
As part of EQUANS' work with Clarion in Borehamwood, a number of residents have taken the time to provide some positive feedback about the works carried out to their homes.
Initially a resident from Belford Road was unhappy as the asbestos team failed to arrive on two occasions, but thanks to the site team, especially Taryn, we had a happy ending with the resident commenting: "I'm very happy with the work that's been carried out. Taryn has been very helpful. Thank you for all the help." Resident of Belford Road, Borehamwood
A resident from Maydwell Lodge was extremely anxious at the start of the works, but thanks to Resident Liaison Officer, Taryn and the team keeping her constantly updated she managed to have her kitchen works completed, commenting: "I am happy with the kitchen, Taryn was very nice and kept in touch with me during the works. The builders did a good job and I'm very pleased with the result." Resident of Maydwell Lodge, Borehamwood
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EQUANS staff volunteer at Digital Inclusion sessions
Alongside Clarion staff, EQUANS staff have been volunteering their time to assist Clarion Futures in the delivery of their Digital Inclusion sessions for residents.
Over the past six months 12 of our staff have been attending sessions on smart phone use, laptops and tablets and have so far helped more than 100 Clarion residents!
Most recently, Senior Business Development Manager, Andrew Troop and his son Paul, generously volunteered their time to attend the latest Clarion Digital Inclusion session to help offer support to residents learning about the digital world.
During the session residents took a closer look at Spotify, eBay, YouTube, general use of devices and even Tik Tok!
"This has been such a fantastic experience, the wide ranging requests for support really took me back. We had a gentleman who could no longer speak due to mouth cancer so his only means of communicating with his family who live abroad is digitally. Then a lady who wanted to do her shopping online due to mobility issues, and so many more. I highly recommend any EQUANS staff wanting to volunteer, to sign up to the scheme." Andrew Troop, Senior Business Development Manager for EQUANS
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Advice Store in Basildon receives free redecoration works thanks to EQUANS volunteers
The Advice Store in Basildon recently received free redecoration works thanks to volunteers from EQUANS.
Earlier in May, Social Value Manager, Julian Sanz was joined by Learning and Development Officer, Suzanne Bingham and four trainees and graduates to spend a few days painting some of the rooms at the store.
The rooms being redecorated will be used to provide employment support and guidance to local job seekers.
Supply Chain Partner, Dulux also supported the event by supplying all the required paint free of charge.
A week later, Julian returned with five more trainees and apprentices as well as Senior Business Development Manager, Gary Spicer where they were able to complete the redecoration of two training and meeting rooms, the hallway and the kitchen.
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New 'Safe at Home' initiative launched to support survivors of domestic abuse
In partnership with Clarion and Transforming Local Communities, EQUANS has launched a brand new initiative called 'Safe at Home' to help support survivors of domestic abuse.
As part of our work with the Employers Domestic Abuse Covenant, the initiative will provide practical life saving help to victims of domestic abuse by providing a free donation and installation of a security camera and lighting in an effort to help reduce the risk of post separation abuse and harassment.
For those who need to be re-housed due to the severity of their abuse, EQUANS also offers free redecoration works to two rooms and up to £100 in fixtures and fittings within their new home.
Working with Yvonne Ogden from Clarion Housing, Social Value Manager for EQUANS, Julian Sanz, was able to utilise part of our social value budget to help fund this new initiative. In addition, Stacy Bradley from Transforming Local Communities is not only a brave abuse survivor herself, but the brains behind this fantastic idea.
"The end of a relationship can see an escalation in abuse. Through installing cameras and security lighting, we can help you feel safe at home." Stacy Bradly, Survivor and Director of Transforming Local Communities
For more information, and to get help through the scheme, please contact Julian Sanz on 07795 194 449. If you'd prefer to speak to a female employee, please email Julian at julian.sanz@equans.com with your contact details and Stacy from Transforming Local Communities will call you back at a convenient time.
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EQUANS provides support for care leavers through specialist 'Helping Hands' Initiative
In May, EQUANS' Social Value Manager, Julian Sanz, arranged for a number of volunteers to help undertake redecoration works to the new home of care leavers.
When the Government launched the Care Leaver Covenant (CLC) in 2018 as part of their 'Keep on Caring' strategy, EQUANS was the first Signatory Member, committing to supporting young people leaving care to become independent. Although EQUANS initially pledged to provide training and employment skills, mentoring, and job opportunities, it quickly became apparent that we could help care leavers further in their transition to independence.
Recognising the expectation for young care leavers to be fully independent once they turn 18, EQUANS has been providing practical support through our bespoke 'Helping Hands' initiatives. As part of our initiative, resources, materials and tradespersons are donated to carry out practical repairs and improvements to help care leavers in their first new home.
On 4th May, Julian was joined by volunteers from EQUANS, where they helped care leavers, Laura and Carla decorate their new property.
They redecorated the lounge and kitchen, giving everything a good clean as they went. Our supply chain partners, Dulux Decorator Centre also generously donated all the required paint.
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Newton Le Wilows residents benefit from free first aid training
In April, EQUANS provided free first aid training to residents from Newton Le Wilows.
A major focus of our social value work is to strengthen communities by offering opportunities for employment and training. Our bespoke employment skills plan for Clarion sets out an aim to engage and support residents through work placements, job training and apprenticeships and ENGIE is working in partnership with Clarion Futures, the charitable trust at the heart of Clarion, to deliver this.
All training courses are accredited and industry recognised and delivered through ENGIE's in-house Learning and Development Centre of Excellence Team.
The first aid course covers a range of topics including typical site hazards and how to control them, occupational health, protective wear and equipment, manual handling, working at height, individual responsibilities, practical standards for site safety and legal requirements and liabilities.
As part of our social value commitments to Clarin, EQUANS provides access to over 2,000 accredited training spaces every year!
Contact the 'South East & East' Team
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Phone 0208 236 0552 Email Justine.Severn@equans.com
Contact the 'West Midlands' Team
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Phone 07929 180 595 Email yvette.mckay@equans.com
Contact the 'Yorkshire' Team
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Phone 0800 019 0919 -
Phone 07796 993 826
Contact the 'North West' Team
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Phone 08453 899 563 -
Phone 07967 009 179 Email Jethro.Buckley@equans.com
Contact the 'South West' Team
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Phone 07500 100 440 Email karen.jones@equans.com -
Email martin.ogrady@equans.com
Document Library
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Social Value Initiatives
- Social Value Case Study_Foodbank Donation_Aug23 (402 KB) (pdf)
- Social Value Case Study_CareLeavers_HelpingHands_Norwich&Peterborough_Sep21 (1.92 MB) (pdf)
- Social Value Case Study_Standon_SkipDay_Jun21 (2.46 MB) (pdf)
- Social Value Case Study_WellbeingRoom_MorleyVillageHall_Jun21 (1.06 MB) (pdf)
- Social Value Case Study_BenchInstallation&ToolDonation_JohnDeGale_Jun21 (1.83 MB) (pdf)
- Social Value Case Study_BenchDonations_NorwichPeterborough_Jun21 (3.18 MB) (pdf)
- Social Value Case Study_CycleRepairHubs_May21 (2.55 MB) (pdf)
- Social Value Case Study_RotavatorDonation_StockingPelham_May21 (2.2 MB) (pdf)
- Example Resident's Information Pack_2023/24 (787 KB) (pdf)
- Major works - what you need to know_Apr23 (592 KB) (pdf)
- Example Kitchen Colour Choice Form_May23_Equans (3.02 MB) (pdf)
- Kitchen Unit Care_Resident Guidance_May23 (120 KB) (pdf)
- Kitchen Worktop Care_Resident Guidance_May23 (41.8 KB) (pdf)
- Case Study_Windows Halfway Point Celebration_Jul23 (255 KB) (pdf)
- COVID-19 guidance_Working in Occupied Properties_Aug23 (148 KB) (pdf)
- Halloween Activity Pack_Oct22 (990 KB) (pdf)
- Summer Activity Pack _Aug23 (1.63 MB) (pdf)
Photo Gallery
When will we be working in your area?
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January 2023 - March 2023
Clarion Housing has finished this stageSouth and South East Team:
East Anglia:
- Cawston
- Hainford
- Hevinham
- Marsham
South East:- Bedfordshire
- North & East Hertfordshire
- Welwyn Garden City
- Stevenage
- Borehamwood
- Potters Bar
- Chelmsford
Cambridge:- Wisbech
Yorkshire Team:
- Bradford
South West Team:
- Brislington
West Midlands Team:
- Birmingham
- Tyler Court, Birmingham
- Tamworth
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April 2023 - mid 2024
Clarion Housing has finished this stageNorth West Team:
- Widnes
(Completes Dec-23)
Yorkshire Team:
- Bradford
(Completes Dec-23)
West Midlands Team:
- Tyler Court, Birmingham (Completes Jul-23)
- Tamworth
(Completes Jul-23)
- Widnes
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Mid 2024 - October 2024
Clarion Housing is currently at this stageNorth West Team:
- Widnes
FAQ
- How will I need to prepare my home for the works to be carried out?
- Who can I contact with any issues I have throughout the works?
- In the event of an emergency can I reschedule my refurbishment?
- Can appointments and/or works be completed out of hours?
- What is the turnaround time for my kitchen and bathroom refurbishment?
- Is there an 'out of hours' emergency contact number?
- Will residents still receive newsletters?
- What if I am not happy with the choices made available?