Clarion Housing

Equans is the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.

Equans has been selected, following a competitive tender process, to deliver a 20 year planned investment partnership with Clarion Housing Group, that will see Clarion residents benefit from kitchen and bathroom refurbishments, external decorations, boiler replacements and heating system upgrades, electrical testing and re-wiring, roof renewals, lifts, windows and doors. The areas covered under this partnership include, East Anglia, North West, Yorkshire, Midlands and the South West.

Clarion is the landlord to over 125,000 homes, and the long-term maintenance of those homes on behalf of its residents is a major priority for the group. Clarion's planned investment programme is a significant part of the long-term maintenance plan; and our partnership model enables us to deliver at scale, add value and maintains resilience through challenging market conditions.

Our long-term partnership arrangements enables us to be agile in our approach and delivery to programmed works. We work collaboratively across the partnership as a whole and have an embedded learning culture. This can be seen in our tailoring of engagement with residents across differing projects and work streams; how we deliver large volumes of work across all of our regions; and our use of innovation and lessons learnt to continually improve our partnership.

What the partnership achieved across all regions and partnering contractors in 2021/22:

Key investment projects to blocks, communal areas and estates
12.766 component elements installed
Total investment of £11.5m
Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.

What the partnership achieved across all regions and partnering contractors in 2021/22:

Key investment projects to blocks, communal areas and estates
12.766 component elements installed
Total investment of £11.5m
Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.

Works update - North West Team - November 2023
We're pleased to provide an overview and update for the works currently being delivered by our North West team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Project progress:
Progress is continuing to achieve programme. We commenced in April 2022, with a target completion of December 2023.
Completed social value initiatives:
- Specialise qualification sponsorship - £497.33
- Work experience for two students and one other in October working with a Painter
- Digital training - 10 sessions including Marketing/Comms, Bid Writing and Business Mentoring
- Financial contribution towards digital devices - £1,600
- Clarion Futures donation - £1,400
- Contractor engagement - £200 foodbank donation and Macmillan coffee morning at Thornhill Gardens on 29th September, £430.29 raised
- Provision of equipment or services - £160
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
- Accredited training: First aid courses booked in for 29th Jan and 1st Feb in Salford
- Sponsorships & donations: Target achieved
- Digital Training: Target achieved
- Refurbishment projects: Thornhill Gardens booked in for January 2024 (£2,500 of work)
- Contractor engagement: Food/gift donation to local foodbank for Christmas planned for November/December and clothes collection for Whitechapel in December
- Staff volunteering: Volunteering to be done at Thornhill Gardens as well as volunteering at Fareshare on 13th December
Equans attend Birmingham Careers Fair

On 21st November, Social Value Officer, Sian Dhillon attended Clarion's career fair held at Hawkesley Community Centre in Birmingham to promote Equans employment opportunities to Clarion Futures customers who had recently been supported by Equans to gain their CSCS cards.
The session involved sharing details of Equans' newest exciting vacancies to a group of Clarion Futures residents whom Equans had recently supported to gain CSCS cards in support of their future career aspirations within the construction sector.
During the 1-2-1 sessions, attendees were walked through the Equans employment application process using the Equans job search website.
As a result, a selection of attendees applied for current vacancies and subsequently their applications have been highlighted to the recruitment team and hiring managers for the roles they applied for.
"I really want to thank you for taking your quality time to come and meet our customers. I've received some really positive feedback from our customers and they all left with the optimism of starting a career in the construction industry." Shakeel Sadiq - Project Assistant North & Midlands Clarion Futures Jobs & Training
Children's play area in Hertfordshire given new life

Thanks to the help of Equans volunteers, a children's play area in Hatfield, Hertfordshire has been brought back to life after receving vital redecorations.
On 21st September, Equans Social Value Manager, Patrick Warren enlisted the help of a group of Equans staff who had generously volunteered their time to contribute to help redecorate and revitalise a dilapidated children's play area.
Also joined by Social Value Officer, Richard Sanz, the volunteers rolled up their sleeves and all pitched in sprucing up the play area and re-painting the walls to give residents a space to enjoy again.
Please click here to read Patrick's full social media post including a short video.
Record £16 million in social value generated!

Following the publication of Clarion's Making a Difference report in September, Clarion has released a report which provides a closer look at the social value generated through it's partners and contractors such as Equans.
As the largest social landlord in the country, Clarion is in a unique position to use its buying power to leverage social value from its supply chain, working with partners like Equans to transform lives and make a difference in its communities.
In 2022/23, this activity generated a record £16 million in social value, including the delivery of 195 apprenticeships, helping people of all ages to take their first step on the career ladder within the construction industry or re-join the employment market. In addition, more than 1,300 people completed training to help them gain new skills and find employment, and there have been 203 job starts with 102 work experience opportunities created.
As well as employment-related activity, partners and contractors have invested £216,000 to improve facilities in Clarion communities, with £483,000 donated to support community projects - a 137% increase on the previous year.
More than £55,000 has also been donated towards digital devices as part of a loan scheme that offers residents a lifeline by connecting them to jobs and training opportunities, as well as to family and friends. In 2023/24, this will be expanded to provide business mentoring to community organisations.
One example of the positive impact of this activity is the support provided to Clarion resident, Stacy Bradley, who set up an innovative social enterprise called 'Safe at Home' to help fellow domestic abuse survivors by offering the free installation of security cameras and lighting to reduce the likelihood of post-separation abuse and harassment.
Clarion Futures provided initial support to help develop the idea, before involving contractors Equans who contributed to the project through Clarion's social value programme, donating equipment and installing devices free of charge. Clarion has now committed additional funding, with contractors Equans, United Living and Wates all contributing alongside a package of non-financial support.
Phil Miles, Director of Clarion Futures, said:
"We're delighted to have worked with our partners and contractors to deliver £16 million in social value over the last year, and would like to say a special thank you to our three planned investment contractors, Equans, Wates and United Living, who have gone above and beyond to support our work.
"We take great pride in the tangible outcomes we have achieved together, including job creation, skills development, and the revitalisation of local community centres. By harnessing the collective power of our supply chain, we are making a significant and positive difference in the lives of our residents and communities."
James Cousins, Regeneration Director at Equans, said:
"We are delighted to see Clarion's latest report and the staggering amount of social value generated for the communities we're all working with.
"Social value is more important than ever. There's a pressing need for greater investment in communities and the construction industry must be prepared to step up and play a key role towards this. None of this would have been possible without the collaboration between all delivery partners and our valued key supply-chain.
"Initiatives such as the Safe at Home project are a great example of how, when we work together, and harness grassroots passion, experience and skills, we can deliver tangible, lasting benefits across our communities."
To find out more about Clarion's social value programme, please email socialvalue@clarionhg.com.
To read Clarion's full Making a Difference report, please click here.
Works update - West Midlands Team - October 2023
We're pleased to provide an overview and update for the works currently being delivered by our West Midlands team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Tyler Court
Project progress:
Works currently on programme. First block 50% complete. Second block - truss extensions in progress. Third block - stripping roof and fourth block - scaffold in progress.
Additional Works
Project progress:
Progressing as programmed, due to complete December 2023.
Completed social value initiatives:
- Specialise qualification sponsorship - £163.96
- Financial contribution towards digital devices - £500
- Clarion Futures donation - £400
- Contractor engagement - One Meet the Contractor event at Tyler Court
- Provision of equipment or services - £50
- Accredited training - CSCS training completed 29th September
- School engagement - Mock interviews held at Wood Green Academy on 10th October and Joseph Leckie Academy on 24th October
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis. Two apprentice positions at Birmingham forwarded to Clarion for consideration
- Accredited Training: Target achieved
- Sponsorships & donations: Target achieved
- Employment, Training & Work Experience: Awaiting approval for training. One CLO work experience placement planned for w/c 13th November at Tyler Court shadowing RLO
- Digital Training - awaiting Clarion approval
- Contractor engagement: Target achieved
- School engagement: Target achieved - Mock interview sessions planned at Wood Green Academy on 10th October and Joseph Leckie Academy on 24th October
- Staff volunteering: 'Skill for Success' training - awaiting Clarion approval. Exploring volunteering at community centre in Birmingham for refurbishment project
Works update - Yorkshire Team - October 2023
We're pleased to provide an overview and update for the works currently being delivered by our Yorkshire team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Project progress:
94 properties completed vs 85 planned. Completion is on target for 31st March 2023 (but sufficient works to run to December 2024).
Completed social value initiatives:
- Specialise qualification sponsorship - £442.54
- Financial contribution towards digital devices - £1,500
- Refurbishment/Improvement - £596.62 Skip Day, £750 Car Park lining and £2,000 donation towards MUGA fencing re-paint
- Clarion Futures donation - £1,200
- Contractor engagement - Two Meet the Contractor events
- Provision of equipment or services - £1,500
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
- Sponsorships & donations: Target achieved
- Employment, Training & Work Experience: 'Skill for Success' training offered, awaiting Clarion approval
- Refurbishment projects - Target achieved
- Contractor engagement - Target achieved
- Staff volunteering: 'Skill for Success' training - awaiting Clarion approval
Works update - North West Team - October 2023
We're pleased to provide an overview and update for the works currently being delivered by our North West team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Project progress:
Progress is continuing to achieve programme. We commenced in April 2022, with a target completion of December 2023.
Completed social value initiatives:
- Specialise qualification sponsorship - £497.33
- Work experience for two students and one other in October working with a Painter
- Digital training - 10 sessions including Marketing/Comms, Bid Writing and Business Mentoring
- Financial contribution towards digital devices - £1,600
- Clarion Futures donation - £1,400
- Contractor engagement - £200 foodbank donation and Macmillan coffee morning at Thornhill Gardens on 29th September, £430.29 raised
- Provision of equipment or services - £1,600
Planned social value initiatives:
- Apprenticeship & job starts: Will be difficult to achieve in this within our current contract but we are actively sharing employment opportunities for job starts with Clarion on a monthly basis
- Sponsorships & donations: Target achieved
- Employment, training and work experience: Work experience planned for 9th October
- Digital Training: Target achieved but one more being planned
- Refurbishment projects: Thornhill Gardens to be planned in (£25,00 of work)
- Contractor engagement: Macmillan Coffee Morning planned at Thornhill Gardens on 29th September. Food/gift donation to local foodbank for Christmas planned for November/December
- Staff volunteering: Volunteering to be done at Thornhill Gardens
Mock interviews prepare West Midlands students for the world of work

Students from the Joseph Leckie Academy in Walsall have been prepared for the world of work thanks to mock interviews held by Equans.
On 24th October, Equans staff working on our Tyler Court scheme in Erdington supported students from the academy and prepared them for their career plans.
Held at the Walsall Football stadium, tens of year 11 students attended the session put on by Equans and conducted mock interviews with Equans employees to prepare them for the working environment.
Students were also informed of the apprenticeship opportunities Equans currently offer and were encouraged to apply for roles when they completed their secondary education.
A representative of the academy said: "Thank you so much for taking the time and effort to invest in our young people, it really means a rgeat deal to us and them".
Positive Resident Feedback

As part of Equans' work with Clarion, a number of residents have taken the time to provide some positive feedback about the works carried out to their homes.
"Thank you to everyone involved with the new windows. From the guys booking the work in and organising things - Brian, Andy and Jed, to the lads helping move and re-fit my blinds for me and the guys fitting the windows. Everyone was fantastic. I'm really pleased with the new windows, thanks again." Resident of Cherrysutton, Widnes
"They've all done a brilliant job, Glen has been straight with me, I would give him a star. Claudia is very attentive, always calling me, she's very good, A class I would say." Resident of Chapelfields Road, Wisbech
"Very professional people, respected my property, cleaned up, spotless. Respectful and polite workers, highly recommended indeed. Thank you" Resident of Cherrysutton, Widnes
"I am so pleased with the service I received, it's transformed my whole house. Very impressed, the team went above and beyond to make the job perfect. Outstanding service, thank you!" Resident of Cherrysutton, Widnes
"Overall, I'm happy with the works, it was long winded but I'm glad we've had it done. Claudia has been excellent, she's always kept us best informed and it's been lovely to see her. Claudia always answers the phone straight away and Glen has come over when we've needed him. It's ended up being well and we like the look." Resident of Grounds Avenue, March
"Very friendly team. Worked well together, efficient, worked hard and completed the job quickly to a good standard. I'm happy with their work, they cleaned up and tidied as they went. They also helped me with fixing the back door, which wasn't part of the job. Thank you." Resident of Cherrysutton, Widnes
"Everything has been great, really helpful team, love how my house looks." Resident of Station Drive, Wisbech
"A very positive experience! The quality and the service was top notch. The guys were super fast, tidy and highly recommended! Thanks for everything." Resident of Cherrysutton, Widnes
If you have recently received works from Equans and are happy about the service you received, please ask your Resident Liaison Officer for a comment card or blue house form and leave us a comment. Make sure to name any staff that you felt went above and beyond.
Works update - South East & East Team - September 2023
We're pleased to provide an overview and update for the works currently being delivered by our South East & East team.
If you have any queries or concerns about the works being undertaken by Equans, please contact your appointed Resident Liaison Officer.
Pre-works update for works to Gauldie Way, Standon:
- Issues surrounding the boilers following gas surveys carried out
- Works accelerated due to issues at Play Hatch, some minor enabling works e.g. trees
- Welfare problem following on from pre-delivery of works
Works update:
- All roofs are now complete and scaffold has been struck
- Welfare unit removed from site and area cleared
- Roofers reported several of the downpipes are blocked below ground, reported to Clarion and awaiting further instructions as to if Clarion maintenance are dealing with it or Equans are
Project update for Red Brick Cottages (Emergency works due to roof dropping):
- Works completed and scaffold removed