Clarion Housing

Equans is the leading provider of regeneration services in the UK - covering everything from community regeneration and refurbishment to repairs, maintenance and housing development. We're passionate about creating vibrant, efficient and sustainable communities, using integrated energy and services which make a real difference to people's lives.

Equans has been selected, following a competitive tender process, to deliver a 20 year planned investment partnership with Clarion Housing Group, that will see Clarion residents benefit from kitchen and bathroom refurbishments, external decorations, boiler replacements and heating system upgrades, electrical testing and re-wiring, roof renewals, lifts, windows and doors. The areas covered under this partnership include, East Anglia, North West, Yorkshire, Midlands and the South West.

Clarion is the landlord to over 125,000 homes, and the long-term maintenance of those homes on behalf of its residents is a major priority for the group. Clarion's planned investment programme is a significant part of the long-term maintenance plan; and our partnership model enables us to deliver at scale, add value and maintains resilience through challenging market conditions.

Our long-term partnership arrangements enables us to be agile in our approach and delivery to programmed works. We work collaboratively across the partnership as a whole and have an embedded learning culture. This can be seen in our tailoring of engagement with residents across differing projects and work streams; how we deliver large volumes of work across all of our regions; and our use of innovation and lessons learnt to continually improve our partnership.

What the partnership achieved across all regions and partnering contractors in 2021/22:

Key investment projects to blocks, communal areas and estates
12.766 component elements installed
Total investment of £11.5m
Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.

What the partnership achieved across all regions and partnering contractors in 2021/22:

Key investment projects to blocks, communal areas and estates
12.766 component elements installed
Total investment of £11.5m
Maintaining delivering through Covid-19 disruptions, material and labour price increases, material delays and labour shortages

This website provides information about the works we are undertaking and gives you the opportunity to read all the latest news, and ask questions.

For more information about Equans or Clarion Housing click the logos below.

Resident Satisfaction

TLF have been appointed by Clarion to provide a consistent and informative approach to gain the feedback by way of resident satisfaction surveys, thus taking this process away from EQUANS to gain a non-biased reflection of how you found the works.
A selection of residents will be contacted at random by telephone to gain their feedback and this will then be reported back to Clarion and EQUANS for analysis. You may be asked your name and address but you are able to answer anonymously if you wish.
It is important to remember, should you be contacted, that these questions relate only to the works you had completed by EQUANS and not any ongoing issues you may have with Clarion.
Please refer to our Compliments, comments & complaints page within the About Us section for more information.
Joint site visit to Wisbech confirms good progress made with SHDF decarbonisation works

Joined by staff from Clarion, Regeneration Director for EQUANS, James Cousins, recently visited the decarbonisation scheme in Wisbech to see how the works were progressing.

James commented: "It was great to host a joint visit to the Wisbech site to see how the decarbonisation works are progressing and looking at the massive benefits for all the residents involved and moving towards net carbon zero. We've also recently started surveys for properties under wave one of the Social Housing Decarbonisation Fund, where we'll be working with Clarion to deliver decarbonisation measures to a further 200 homes, making them healthier, warmer, and more energy efficient, whilst significantly reducing carbon emissions."
Building transformed to provide accommodation for Ukrainian refugees

In April, EQUANS worked in partnership with Clarion, The Hyde Group and Leeds Building Society along with several other supporters to transform one an old office building in Peterborough, into much needed accommodation for Ukrainian refugees.
As part of this project, Clarion donated furniture from their show homes to furnish the living spaces. The most recent donation included two double beds, sofas, tables and chairs, decorative pieces and several units.

Working closely with our supply chain partners, Moores Furniture Group, Dulux Decorator Centre and KM-ECO Ltd, EQUANS was able to source all the necessary paint and EQUANS volunteers carried out all the painting, waste clearance and works to the communal kitchen for the project.
EQUANS supports free fun day for residents of Borehamwood

In partnership with Hertfordshire County Council, a residents fun day was hosted at Brook Meadow Park in Borehamwood this April.
With support from EQUANS' Social Value Manager, Julian Sanz, the day included a visit from the local fire brigade, bouncy castles and live music as well as many more fun activities. Julian also arranged for the provision of a face painter and refreshment for residents throughout the day.

The sun made an appearance, ensuring the event was well attended.
EQUANS staff volunteer at Clarion Digital Inclusion Session

In April, EQUANS staff volunteered their time at one of Clarion's Digital Inclusion sessions in Burnham on Crouch.
Resident Liaison Manager, Olivia McRoe generously volunteered her time to attend the latest Clarion Digital Inclusion session to help offer support to residents learning about the digital world.

During the session residents took a closer look at Spotify, eBay, YouTube, general use of devices and even Tik Tok!
"It's amazing to see people of this generation embracing something so out of their comfort zone." Julian Sanz, Social Value Manager for EQUANS
EQUANS support ELSA Next Generation Day by delivering careers talk

In April, three volunteers from EQUANS joined other business leaders to inspire pupils at Hitchin Boys School to help support another ELSA Next Generation Day.
The EQUANS volunteers worked with more than 200 students to deliver essential CV skills training, interview advice, mock interviews and career talks.

Feedback from students and teachers was absolutely first class with Jane Shipley from ELSA Next Generation saying: "I had 32 students come up at the end and thank me. You are all really incredibly kind, genuine individuals who care about young people. It was an absolute joy to have you on the day and I cannot thank you enough. We work with all audiences and they all need this type of engagement. We'd love to have you back at another ELSA Next Generation Day."
EQUANS support digital inclusion workshop in aim to increase digital access for everyone

In March, Social Value Manager, Julian Sanz, joined forces with Carly Flain from Clarion to help host a digital inclusion session for residents in Maldon.
Around 14 residents attended the workshop to learn more about how to use smart phones and tablets.
As part of EQUANS' social value commitments to Clarion, we volunteer and provide support to Clarion's digital inclusion team in the aim of enabling more residents easy access to digital services.
Julian is also looking to support further workshops in the near future.
EQUANS support more than 120 school children with a series of employability workshops

Across the entirety of one day in February, EQUANS staff worked in partnership with ELSA Next Generation CIC to support several schools within Clarion's catchment areas to deliver a series of employability sessions and workshops. A day where more than 180 year 11 students visited six different employer workshops and more than 130 year 12 students were challenged in five employer workshops.
Year 11 students at Stevenage SEC received an 'Aspiring Careers' morning and mock interviews and a World of Work event was delivered to students at Chancellors School in Hatfield.

EQUANS Quantity Surveyor, Paula Sanderman also joined pupils for a careers talk to discuss her career journey within the construction industry and how the industry has changed for women in construction.

"Thank you so much to all your amazing volunteers, pupils were engaged, inspired and energised after working with your staff!" Jane Shipley, CEO, ELSE Next Generation CIC
Positive Resident Feedback

As part of EQUANS' work with Clarion in Norwich, a number of residents have taken the time to provide some positive feedback about the works carried out to their homes.
"Words can not express how happy we are with our heating system. Very impressed with all the workers involved, they worked so hard and got everything working within two days. Thanks to Rob and Karen for explaining everything." Resident of Fellowes Road

Mr and Mrs Harrison, residents of Fellowes Road

"Great work done, fast, efficient and professional. Karen and Mark kept me well informed throughout. I'm very pleased with the end result." Resident of Jubilee Close

RLO, Karen Newell with resident from Jubilee Close