Griffin House

We would like to inform you that our Griffin House site
will be shutting for the festive holiday from
Monday 23rd December and re-opening on
Thursday 2nd January 2025.

In the event of an emergency during this period,
please continue to use our dedicated out of hours
number - 0800 328 7244.

If you see any unauthorised people trying to access the
scaffold or our site during this period, please call the police.

From everyone in the Griffin House site team,
we hope you enjoy the festive break.

Welcome to your December newsletter - if you have any queries about the works being carried out please speak to your allocated Resident Liaison Officer, Carole on 07880 786 442.

Please click here to view the newsletter in full.

Resident Evening Meeting
We will be holding our next Resident Meeting via TEAMS on Wednesday 29th January 2025 from 6:00–7.00pm. You are all invited. An email invitation will go out to you closer to the time. We look forward to seeing you.

IMPORTANT NOTICE: We would kindly like to remind everyone that the site office will be closed over the festive period from 23rd December 2024 - 2nd January 2025.

Welcome to your November newsletter - if you have any queries about the works being carried out please speak to your allocated Resident Liaison Officer, Carole on 07880 786 442.

Please click here to view the newsletter in full.

Resident Evening Meeting
We will be holding our next Resident Meeting via TEAMS on Wednesday 4th December from 6:00–7.00pm. You are all invited. An email invitation will go out to you closer to the time. We look forward to seeing you.

IMPORTANT NOTICE: We would kindly like to remind everyone that the site office will be closed over the festive period from 23rd December 2024 - 2nd January 2025.

On behalf of the site teams, Equans would like to wish you a Happy Halloween.

Don't forget, there's a children's Halloween activity pack available to download - click here or alternatively ask your site team for a copy.

Your feedback is invaluable to us - it helps us improve our service offering for future schemes.

If you would like to provide feedback to us regarding the works undertaken by Equans, please contact your allocated Resident Liaison Officer - their details can be found with the 'Your site team' section on the homepage. They will be happy to take your feedback either in person or over the phone.

You can also download and complete our Feedback Form by clicking here - once completed hand it to any member of the Equans site team.

Thank you in advance for providing your feedback.

Welcome to our site works update for August

If you have any queries about the works being carried out please speak to your allocated Resident Liaison Officer, Carole on 07880 786 442.

Our progress so far:

• We have started the insulation on the SW and SE elevations of the building, which is going well
• We are installing Hardie Plank on the SW elevation
• We continue to finish the T-Profile and STO-Ventec

Our next steps:

• The next stage is to install the STO-Ventec render rainscreen system, Hardie Plank and insulation
• The balconies post have been approved and are at the process of manufacturing

Resident evening meeting: We will be holding our next resident meeting via Microsoft Teams on Wednesday 11 September from 6-7pm. You are all invited and an email invitation will be sent out closer to the time. We look forward to seeing you.

Our respite room:

• Place for residents to discuss issues relating to the ongoing works, have tea or coffee and biscuits while watching television
• Place to get an update on day-to-day work activities on site via our bulletin board and microsite
• Place to register your comments, suggestions, complaints and compliments through our suggestion box

This update has been extracted from the August Resident Newsletter, please click here to view this in full.

Welcome to our site works update for July

If you have any queries about the works being carried out please speak to your allocated Resident Liaison Officer, Carole on 07880 786 442.

Our progress so far:

• The breather membrane to the building is now complete
• We are installing fire barriers and continue to fit the metal framework, which is the C-channels, brackets and T-profile for the Hardie Plank and STO-Ventec system - this is going extremely well

Our next steps:

• The next stage is to install the STO-Ventec render rainscreen system, Hardie Plank and insulation
• We have now received the drawings from the structural engineers and are waiting for the approval of the architects

Resident evening meeting: We will be holding a resident meeting via Microsoft Teams on Wednesday 31st July from 6-7pm. You are all invited and an email invitation will be sent out closer to the time. We look forward to seeing you.

Our respite room:

• Place for residents to discuss issues relating to the ongoing works, have tea or coffee and biscuits while watching television
• Place to get an update on day-to-day work activities on site via our bulletin board and microsite
• Place to register your comments, suggestions, complaints and compliments through our suggestion box

IMPORTANT NOTICE: Windows/Doors/Clothes - We would kindly like to remind everyone to keep their windows and doors closed and to remove clothes from the balcony, especially when works are being carried out around that specific area (due to potential but not anticipated noise/debris/dust etc.) to retain your privacy.

This update has been extracted from the July Resident Newsletter, please click here to view this in full.

Welcome to our site works update for June

If you have any queries about the works being carried out please speak to your allocated Resident Liaison Officer, Carole on 07880 786 442.

Our progress so far:

• We are still in the process of installing breather membrane to the building which is progressing very well and is currently 50% complete
• We have started and are now continuing with the fitting of the metal framework, which is the C channels, brackets and T-profile for the hardie plank and STO-Ventec system - this is progressing smoothly

Our next steps:

• Install the STO-Ventec Render Rainscreen System, hardie plank and insulation
• Reports on the balconies are done and we are now currently waiting for the drawings from the Structural Engineers

Resident evening meeting: We will be holding a resident meeting via Microsoft Teams on Wednesday 17th July from 6-7pm. You are all invited and an email invitation will be sent out closer to the time. We look forward to seeing you.

Our respite room:

• Place for residents to discuss issues relating to the ongoing works, have tea or coffee and biscuits while watching television
• Place to get an update on day-to-day work activities on site via our bulletin board and microsite
• Place to register your comments, suggestions, complaints and compliments through our suggestion box

IMPORTANT NOTICE: Windows/Doors/Clothes - We would kindly like to remind everyone to keep their windows and doors closed and to remove clothes from the balcony, especially when works are being carried out around that specific area (due to potential but not anticipated noise/debris/dust etc.) to retain your privacy.

This update has been extracted from the June Resident Newsletter, please click here to view this in full.

Thank you to everyone that attended our resident meeting on 5th June.

Please see below for a copy of the minutes.

The meeting was opened with residents being informed about a minor delay with the works. The delay was attributable to matters beyond Equans' control i.e. a few Architects' approvals for the project and Structural Engineers for the balcony post.

Equans is still aiming to complete works and remove scaffolding by the end of September 2024 - all things being equal and weather permitting.

Questions & Answers:

Q: Have you got an estimated date for full completion of the works?
A: Due to a few variations, we are now aiming for mid-August for most of the building to be completed.

Q: Is the delay being experienced down to the Architects, Equans or Southern Housing, and if so, who is responsible/ in charge of managing this (Equans, Southern Housing etc)?
A: It is Equans' responsibility. Unfortunately, a lot of housing providers are in the same predicament as they are all using the same Architects who are inundated with work - hence the delay.

Q: Internal damage, cosmetic damage, will that be something you will be dealing with?
A: Yes! Towards the end of this month/ early next month, we will be in contact with you to start arranging appointments for the internal works. In the meantime, if anyone notes any damage due to the building works, they should please contact Carole Coleman.

Q: The residents had a letter from Croydon Council dated 15th May 2024 with a Griffin House description stating the proposed removal and replacing of external cladding system to the existing building and alterations. Upon receipt of this, if anyone wishes to make a complaint or object to the works, they could do so.
A: We confirm that works cannot commence without planning permission and consequently, a planning application was submitted ages ago.

Q: A concern about the middle communal entrance door, which is broken, and drunks/ homeless people are entering the building. Prior to that, workers were working there and there were quite a few cables/ wires hanging. The doors needs to be fixed. We are having problems with the homeless people. I am raising this because there is someone here from Southern Housing present.
A: Please report it to us, do not wait. An engineer can be organised to attend instantly to repair the problem. A member of the Southern Housing team will be taking this up with DSSL who are the door entry system engineers.

Q: The rear carpark gates have been replaced but then remain open. Is that for your works?
A: No. When they were installed, we were informed that they needed to be commissioned by someone. This has nothing to do with Equans or our works. This is for Southern Housing to investigate and report back.

Q: Before Equans started works the gates and doors have been a continuous issue for years and years. As you are here this needs to be fixed and permanently, not fixed and then breaks down later, which has been the case. Could you investigate this as soon as possible. I think everyone on this call will be appreciative.
A: This has been left with Southern Housing to investigate.

Q: The portaloo by the gates - I have seen people coming in off the street and using it. If there is a lock that could be fitted, then nobody from outside can use it.
A: This belongs to Southern Housing for the on-site security. Equans will raise if a lock can be fitted or we may be able to supply one and get it fitted.

Q: I would like a project overview of the stage we are at and what is completed.
A: We have removed all precious materials/ blockworks off the building (the combustible material that was behind the blockwork). We are at the stage where we will replace that with Y-wall, a non-combustible material. We are around 50% in the project, the next 50% will be quicker, due to the replacing of materials being a lot easier, than removing. We will be starting from the top where the wooden cladding was and would work our way downwards.

Q: Some gas meters are very difficult to get to because of the bushes, could this be permanently removed for easy access?
A: Sorry, we cannot help with this issue. This has nothing to do with this project. Southern Housing will investigate this with the Estate Services Department and feedback.

Q: The balcony glass has been removed. Will they be replaced?
A: Yes! All balcony glass will be re-instated.

To view the minutes for this meeting in full, please click here.

We'd like to invite you to our next resident's evening meeting on Wednesday 17th July.

The meeting will be held via Microsoft Teams from 6pm and an email invitation will be sent out to you nearer the time.

We look forward to seeing you there.